I have trusted Postmates for awhile now. On Nov 3rd I ordered from El Pollo Loco &;;;;;; my food delivery guy called me to ask for directions with a tone that came across as rude.

I called to check on him & he said he was here. I was sick in bed & waited for door bell to ring...15 min later I went to my front door...no delivery...walked outside a ways & see a big bag sitting in the middle of the sidewalk between my house & my neighbors. I had to go look for my order!!! I let the co.

know thru e mail & their response was "Sorry" fill out another form on e mail. Postmates did nothing to fix problem like tell me they would talk to drivers so it doesn't happen to anyone else.

User's recommendation: not worth the aggrevastion.

Preferred solution: Apology.

Postmates Cons: Cant get in touch with an actual person.

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