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I cancelled my Postmates account a while back because 50% of the time my orders didnt arrive.
I rejoined this evening because a certain restaurant only delivers through Postmates. Not only did my order not arrive, I didnt receive a phone call, text, email or push notification to meet the driver as specified via my instructions.
No picture of where he left it and still they will not issue me a refund or even contact the driver to see what happened because its happened in the past.
Postmates never will hold themselves or their drivers responsible for incidents such as this.
You get punished as a customer because youve experienced beyond unacceptable service.
How does that make sense?
$49 down the drain tonight not to mention the two hours Ive been dealing with while still hungry and now back at square one.
Shame on you Postmates. Your a bunch of con artist.
User's recommendation: Stick with Uber wats.
Monetary Loss: $49.
Preferred solution: All of the above.
Postmates Pros: Still trying to figure it out.
Postmates Cons: Terrible service, Need live operators, Orders never arrive, No refund, No apologies.