Postmates
Reviews and Complaints
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Verified Buyer | Detroit, MichiganGot charged for items did not receive
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Phoenix, ArizonaFraud
User's recommendation: Never Trust UBR Postmates!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not delivered and customer support
My driver scammed me out of my order, and I am trying to get a refund. My driver told me that he had not picked up my order, and I should cancel it.
After I refused, saying I didn't want to get charged or an order I didn't receive, he asked for the "code to cancel my order" I gave him my code and he marked my order as delivered. There is proof of this in my chats with my driver.
I am extremely dissatisfied with my experience with Postmates support. I contacted support through the app, was transferred to a person, then was told that my chat was being transferred to a higher level team and that I would get contacted within 6 to 12 hours. It has been more than 24 hours, and I have not heard back.
When I called, I was told that I was not eligible for a refund because I hadn't contacted customer support within 48 hours of placing my order. After I said I had proof that I had contacted support and was never contacted back, I was told I would be sent an email to send in that proof.
I have not been sent that email.
I want a full refund for the charge on my credit card, as well as the $25 off code I had used on the order. This experience with unresponsive customer support is absolutely unacceptable and makes me hesitant to use postmates ever again
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get in contact with anyone . Someone charged my card it was still pending . But no one to reach
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Brownsville, TexasVery unsatisfactory service
User's recommendation: Dont let the driver leave without checking the order first.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was incomplete
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood delivery wait has been delayed way too long
- Tip before service is completed
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed someone blocked from placing orders
- Lets sick people order stuff that isnt healthy for them
Preferred solution: a refund from a ill women placing unwanted orders
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaNo order came to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour driver stole $200 out of my wallet on camera
Hi, your driver stole 200$ out of my wallet outside of pizza hut while picking up your order. It was the pizza hut at 1840 e charleston blvd las vegas, NV, 89101
He was caught on camera stealing my money out of my wallet, and i have to pay rent where i live at a WEEKLY RENTAL and I am about to be put on the street as a direct result of your employees actions.
I am going to loose all of my posessions because the house keepers will throw them all away when they clear my room out. I have 3 kids, and a dog and nowhere for them to stay while I work.
My entire family is going to suffer emotional trauma as well as a huge monetary loss, and I am dying of cancer and can barely take care of them as it is. I am going to file a police report in the morning, and I PROMISE you that if I dont get my $200 paid back before i have to pay rent in 3 days, postmates will be held accountable, and my mother, who is a retired civil attorney, is confident that I have a very easy case.
- Thiefs
Preferred solution: Full refund
User's recommendation: stay away from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't get my order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy driver had me wait in the rain after admitting ti giving my order away
Preferred solution: Full refund
User's recommendation: *** make sure you hire not ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pittsburgh, PennsylvaniaI was over charged for my order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI want my money back for food not being right
Preferred solution: Full refund
User's recommendation: Don’t use if your order is wrong they won’t fix the issue just take your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharging
- Deliver
- Con is that they change the prices constantly and overcharged
Preferred solution: Full refund
User's recommendation: Use a different service
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Who has this camera footage and where were you and why is your wallet there?