Mistaken

I received a notice that my order could not be delivered, hour was. I decline my complaint. My Fionas delivered on time. Thank you, I apologize for the confusion.

User's recommendation: Order.

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ID
#3841278 Review #3841278 is a subjective opinion of poster.
Location
Nashville, Tennessee

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Verified Reviewer
New Reviewer

No Fast Access For Help

I needed to clarify minimum promotion / delivery charge before delivery but no one to speak to via chat and phone lines always busy when you need help ASAP!! Too many online self help scenarios that don't help for ASAP charge questions before paying online...

User's recommendation: Cancel Order or Call if you can 1st.

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ID
#3804328 Review #3804328 is a subjective opinion of poster.
Pros
  • Driver phoned me
  • Great delivery service
Cons
  • Impossible speak with anyone refunds
  • Cannot reach postmates
Loss
$15
Preferred solution
Let the company propose a solution

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New Reviewer

App is not working and I need my refund

Shrimp cold no condiments I requested rice hard been trying to contact Postmates since I received order
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ID
#3730282 Review #3730282 is a subjective opinion of poster.
Pros
  • Good delivery until they started taking my money
Cons
  • Not being able to reach direct
  • Cannot call customer service
Loss
$30
Preferred solution
Full refund
New Reviewer

Missing items

Was missing one of my Big Macs from my McDonald's order and then when I went to go eat what food we did get delivered it was cold like cold cardboard it was like dried up cold french fries were soggy and cold and chewy the burgers and the chicken nuggets were just like cardboard they were so old like they've been sitting around somewhere for a long time

User's recommendation: If Postmates can't deliver fresh hot food then you should probably just go everyone should go get their own.

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ID
#3710724 Review #3710724 is a subjective opinion of poster.
Location
San Ysidro, California
New Reviewer

Undercooked food

Postmates - Undercooked food
My last order I received fish and chips My whole dinner was undercooked! I tried to reach help but it was impossible to reach customer service on the app. They dont give very many choices! So Im trying to call you to discuss it. I hope this number is going to reach someone! Its very bad that fish and fries are both undercooked

User's recommendation: I wish you had more selections for a grieve! I tried help because my food was undercooked. I noticed your choices are not there for me.

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ID
#3661317 Review #3661317 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • No live person when there is an issue
Cons
  • Not able to speak to customer service
Loss
$24
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

My order was canceled

My order was canceled my money was taken. I ordered from 7 West Bistro, Towson, Md Order details Order# beb41b49-e71b-44c7-9bee 7c1de0f138c3 Order placed on Jun 3, 2022, 11:16 AM 7 West Bistro Grille I need my money refunded back.
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ID
#3635048 Review #3635048 is a subjective opinion of poster.
Location
Rehoboth Beach, Delaware
Loss
$34
Preferred solution
Full refund

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New Reviewer

Did not receive order

Postmates - Did not receive order
Update by user May 10, 2022

So I had to reorder my food which was put on Uber Cash for my Postmates order. I haven't heard or received anything for the problem or mixup on whatever happened.

Original review posted by user May 10, 2022
The order was placed for a location at McDonald's that is only a few minutes away from my living area,which for some reason the driver put on the app that I had received it and I hadn't.Then it was no way to contact the driver or immediately talk to someone to get my food or see what the problem was.

User's recommendation: Try to pick your food up if you can yourself.

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ID
#3560994 Review #3560994 is a subjective opinion of poster.
Service
Postmates Delivery Service
Pros
  • Some drivers are really awesome
  • I can order food anywhere
  • Mostly good
Cons
  • Took my money and never delivered my food
  • Some drivers are able to lie about delivering the order
  • Can not call someone directly
Preferred solution
Let the company propose a solution

Because my order was messed up

My order didnt come with fires that was a big part of my meal and I was left with just a burger and a drink

User's recommendation: Is to call befor you order this isn’t Postmates fault it’s Burger Kings for not giving me my order.

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ID
#3521263 Review #3521263 is a subjective opinion of poster.
Location
Panama City, Florida
Pros
  • 2nd time
  • That the company should refund the customer themselves
  • That
Cons
  • Bring wrong orders
New Reviewer

Order.error

Postmates - Order.error
Postmates - Order.error
Postmates - Order.error
Postmates - Order.error
My order has been wrong most of the time and I ordered today and received the wrong order again and this is not fair. I called and called and the Uber person never answered. So Im reaching out because I have 3 kids to feed and myself and I did not get the order.
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ID
#3512711 Review #3512711 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Not being able to contact customer service

Postmates - Not being able to contact customer service
Postmates - Not being able to contact customer service
I have some restaurants that were not preparing food properly. Wanted to request a refund. Some food delivered to me cold.

User's recommendation: Check your orders before consumption.

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ID
#3506458 Review #3506458 is a subjective opinion of poster.
Location
Marietta, Georgia
Pros
  • Deliveries available
  • Delivery outside of some business regular delivery area
Cons
  • No personal interest in their customers
  • No customer service over the phone
Loss
$100
Preferred solution
Some sort of refund and apology.
New Reviewer

Resolved: Wrong order and need a refund

Update by user Feb 07, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Feb 07, 2022
I ordered a meal to b delivered. I ordered pozole and they gave me menudo! I asked for flour tortillas and they gave me hard tostada shells. Also ordered horchata and didn't get it. Menudo is going in the trash!

User's recommendation: Do not order from birria Jalisco at. Horrible.

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Resolved
ID
#3322888 Review #3322888 is a subjective opinion of poster.
Location
Escondido, California
Cons
  • Soy repartidor no me puedo conectar
  • No immediate support help
  • Cant deliver as promised
Loss
$28
Preferred solution
Full refund

About my order

I won't go through it all again for $10.00 refund, I never received. I am a loyal customer too.TryTry
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ID
#3278014 Review #3278014 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Why isn't oder gotten

I placed a order with Applebee's and no one has got my order. I called them it's ready but no one there to get it??
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ID
#3218240 Review #3218240 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Loss
$88
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Resolved: My order was wrong

Postmates - My order was wrong
Postmates - My order was wrong
Update by user Dec 31, 2021

Company fixed the issue and I have been provided with full refund. I was contacted with in hours of my order and I was told I will be refunded in 3 -5 days for receiving incorrect items.

Original review posted by user Dec 31, 2021
For one your phone number does not work to get a hold of somebody for two when my order was delivered the receipt was correct but the inside was the incorrect food I did not receive my sodas I did not receive my one time soup or my chicken and rice that I ordered I received a totally different order and I am very upset and I want my money back I cannot eat this I have Covid I cant even go out to get anything and I end up with the wrong items I am highly upset I called aloha kitchen they said they cant do anything and I need to contact you please help very

User's recommendation: Go get your own food.

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Resolved
ID
#3217377 Review #3217377 is a subjective opinion of poster.
Location
San Francisco, California
Pros
  • I guess can be good for lazy people
  • Lazy people not verifying the orders
Cons
  • Customer service phone is automated reply and hangs up on you
  • Very difficult to get results
  • Wrong item delivered
Loss
$51
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My 1099g form to file income tax

Program closed and I still havent recieved my Income Tax Form. My phone number is 904-310-****. My name is Tangela McAffee
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ID
#3210185 Review #3210185 is a subjective opinion of poster.
Pros
  • Nome
Loss
$6000
Preferred solution
Income Tax Form

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