New Reviewer

Order never came

Postmates - Order never came
Postmates - Order never came
Postmates - Order never came
Postmates - Order never came
Postmates - Order never came
Postmates - Order never came
Food wasn't delivered, driver marked it as delivered, got a refund, but had to pay $7 even though driver never contacted me.

User's recommendation: Don't order postmates.

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ID
#3835759 Review #3835759 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Pros
  • Good idea during covid
Cons
  • Cannot contact a human for asstance
  • No customer service and a rip off for charging me
  • No help at all
Loss
$7
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Missing items I was charged for

Postmates - Missing items I was charged for
Missing items I was charged for. I ordered dog food & pregnancy tests as well as makeup remover wipes, and only received the makeup wipes. My driver said that she would take care of getting the dog food, she did not, and I was still charged. I was charge an extra $40 so I would like a refund immediately.
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ID
#3808728 Review #3808728 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Postmates Delivery Service
Pros
  • Fast service
Cons
  • Delivery charge is way too much
  • Missing food
  • Not getting paid and bobody to contact to resolve the issue
Loss
$50
Preferred solution
Full refund

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New Reviewer

Refund

Places a guest order online for America's best wings in Petersburg VA through postmates. On the receipt it shows my order as I put in and the upcharge for my special instructions but my order was still done wrong.

User's recommendation: Double triple check your order.

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ID
#3806627 Review #3806627 is a subjective opinion of poster.
Location
Colonial Heights, Virginia
Loss
$26
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor order fulfillment and food quality

I ordered food delivery because I was extremely busy working and getting packed for a trip out of state. The delivery person failed to ring my doorbell to alert me of delivery. By the time I retrieved my bag of food it was LOADED WITH FIREANTS which I did not see until...
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ID
#3804400 Review #3804400 is a subjective opinion of poster.
Location
Mesa, Arizona

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Verified Reviewer
New Reviewer

Restaurant said they don't do postmates and I've been waiting for my food

Restaurant said they don't do postmates and I've been waiting for my food
Restaurant said they don't do postmates and I've been waiting for my food
I ordered food from Rivas grill #9 and Ive been waiting for post mate to find a driver for 2hrs now I finally called the restaurant and I asked them if any one picked up my order from post mates .. they said they dont postmates I tried canceling but they wanna bill me for $26 cancellation fee
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ID
#3801347 Review #3801347 is a subjective opinion of poster.
Location
Carson City, Nevada
Preferred solution
Full refund

NO NOTIFICATION OF CANCELLED ORDER!

I placed an order, and it was cancelled with no notification! Although a notification email was sent, there was no notification to my mobile device just like there is with every order and its status!

User's recommendation: DON'T BOTHER!

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ID
#3789433 Review #3789433 is a subjective opinion of poster.
Location
Covington, Louisiana

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New Reviewer

Didn’t get the half off discount as promised

Postmates - Didn’t get the half off discount as promised
Postmates - Didn’t get the half off discount as promised
Didnt get the discount that was promised. Want refund and the pizza was cold. I tried to contact customer service but one number was out of service and another said that no one was available.
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ID
#3776132 Review #3776132 is a subjective opinion of poster.
Service
Fuelfood Delivery Service
Cons
  • Cold food
  • Discount not applief
Loss
$45
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

DISCOUNT NOT APPLIED

DISCOUNT DID NOT APPLY TO TOTAL, AND IT HAS DISAPEARED. GLACEY, YOUR INHUMAN OF CONTACT WAS RUDE, AND NOT IN ANYWAY APOLOGETIC OR HELPFUL. I COULD NOT CANCEL THE ORDER, AS IT WOULD HAVE CHARGED MY FULL PRICE EITHER WAY. I AM LIVID, AND JUST WANT TO BE TAKEN CARE OF. THIS IS OVER $10, WHICH IS MORE TO ME THAN YOUR GIANT, SOUL-LESS CORPORATION. I WANT A FULL REFUND INCLUDING MY $10 SUBSCRIPTION AS IT WAS THE ONLY WAY TO USE THE DISCOUNT. IT IS SAD THAT YOU DO NOT CARE ABOUT YOUR CUSTOMER BASE ANY LONGER BECAUSE OF YOUR FACELESS NO CANTACT CASHLESS DONT CARE ABOUT PEOPLE BUISINESS MODEL!
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ID
#3770521 Review #3770521 is a subjective opinion of poster.
Pros
  • Supposed easy ordering and delivery
  • Usually good service
Cons
  • Not reliable
  • Cant call anyone regarding customer service
Loss
$35
Preferred solution
Full refund
New Reviewer

Because they never answer the phone

I was calling because they was trying to make me pay extra to pick a drink and I had to call the restaurant just to tell them my drink

User's recommendation: I’ll still recommend.

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ID
#3763865 Review #3763865 is a subjective opinion of poster.
Pros
  • Deliver food
  • Access to restaurant delivery
  • Lots of choices
Cons
  • I never get an answer
  • No answer
  • Can take anywhere from 20 minutes to an hour and a half
Loss
$10
Preferred solution
Full refund
New Reviewer

My order was wrong

Postmates - My order was wrong
I ordered cheese sticks I got pasta Angry plus it's burnt & I'm not even able to contact postmases with my response
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ID
#3758850 Review #3758850 is a subjective opinion of poster.
Location
Louisville, Kentucky
Preferred solution
Full refund
New Reviewer

Guess I am supposed to eat with my hands... What it the point of asking for napkins and silverware in special request if they don't add it to the bag???

No way to get ahold of customer service... You pay the steep up charge for the convenience but they don't give what you ask for.

User's recommendation: Better customer service.

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ID
#3744674 Review #3744674 is a subjective opinion of poster.
Loss
$60
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

My order was delivered to the wrong address

Postmates - My order was delivered to the wrong address
My past order was delivered to the wrong address. I don't see a order number but I have a copy of the order
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ID
#3743978 Review #3743978 is a subjective opinion of poster.
Location
Saraland, Alabama
Loss
$24
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Not credited for canceled order

Postmates - Not credited for canceled order
I canceled my order with Panda Express and order still cleared my account. I need to be refunded for this

User's recommendation: Don't charge account if order was canceled. I was still charged.

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ID
#3719096 Review #3719096 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Loss
$50
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Didn't get all my order & never heard back from them

Order on line & went to.pick up my order git home discover all my food wasn't in there the restaurant informed me to contact postmate

User's recommendation: Beware.

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ID
#3714083 Review #3714083 is a subjective opinion of poster.
Location
Florissant, Missouri

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Verified Reviewer
New Reviewer

ChargesUnnecessary

I tried to cancel. The website took forever. Then it canceled and I was charged still for the full order
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ID
#3713265 Review #3713265 is a subjective opinion of poster.
Location
Woodland Hills, California
Loss
$14
Preferred solution
Full refund

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