No response

Been trying to contact support by call, Gmail, text and still no answer.. i just got the same Gmail saying thanks you for your patience
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ID
#3849061 Review #3849061 is a subjective opinion of poster.
Location
Queens, New York
Preferred solution
An answer, a call back, i send a Gmail explaining my problem
New Reviewer

Mistaken charge

I had a mistaken charge and I did not receive the product. I would loke a refund. Tha k you Christopher Dunn
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ID
#3847692 Review #3847692 is a subjective opinion of poster.
Pros
  • Never resolved my issues and its been hours now
Loss
$44
Preferred solution
Full refund

Not delivered timely

Postmates - Not delivered timely
Postmates - Not delivered timely
August 04 Order was for a kids party and we were on a schedule, it was a week night and kids had early summer camp on 08/05, we had to wrap up by 7p Food arrived at 8 UNACCEPTABLE Our disgruntled guests (parents) had to leave before the food arrived Food went to waste...
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ID
#3844511 Review #3844511 is a subjective opinion of poster.
Location
Gaithersburg, Maryland

Breach of contract and pathetic customer service

Postmates - Breach of contract and pathetic customer service
Postmates - Breach of contract and pathetic customer service
Not delivered timely. I placed an order on August 04 for a 5:30-6 pm delivery. Our kids party was on a schedule (early summer camp on Friday) and had to be wrapped up by 7pm Food arrived at 8, UNACCEPTABLE Restaurant claimed that they never received the order Our party...
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ID
#3844477 Review #3844477 is a subjective opinion of poster.
Location
Gaithersburg, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Did not pick up order

Nobody has contacted me Its hard to get a hold of post mates . I placed an order that I did not pick up due to being sent to the wrong location.

User's recommendation: Repay money ASAP.

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ID
#3843812 Review #3843812 is a subjective opinion of poster.
Cons
  • Unable to find a solution
Loss
$16
Preferred solution
Full refund
New Reviewer

Never got refund

told me i was gonna get a refund and never got it and its been 2 weeks and the messed up 3 of my orders
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ID
#3843204 Review #3843204 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • No pro
Cons
  • No get refund
Loss
$120
Preferred solution
Full refund

Door issues

Postmates - Door issues
You guys dont answer when you say you will also I ordered ice cream my driver had something to drop off before my drop off and the ice cream was completely melted. I tried calling customer service I cant get a hold of anyone theres no number to call the lag a response definitely not a professional company. I will seek legal advice this is so not professional.. Im so upset

User's recommendation: If you can switch companies as there are many more yo choose from.

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ID
#3841315 Review #3841315 is a subjective opinion of poster.
Pros
  • Can received meals at home
Cons
  • Cold food
  • Charge is high
Loss
$30
Preferred solution
Full refund

Door issues

The delivery guy had one stop ahead of me by the time he brought my ice cream it was completely melted this is unheard of Postmates should plan ahead and prioritize the food so that the order the will at jeopardy in one way or another needs to improve. I order on a regular basis since I travel for wool and I would like to have faith that I will get the best possible food quality. Im so disappointed and I want the money I spent for melted ice cream.
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ID
#3839353 Review #3839353 is a subjective opinion of poster.
Location
Riverside, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery was processed as a pick up and being handicapped, I had no way of picking it up. Their website was having issues ues, and no phone numbers that were working

I would have given no stars across the board. I am thoroughly disgusted! Now I am hungry and broke. Not a happy camper!

User's recommendation: Don't use postmates.

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ID
#3838379 Review #3838379 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund
New Reviewer

I was charged without recieving my order

Postmates - I was charged without recieving my order
Keep on waiting on my order the whole night till morning and weeks didnt delivered. I went to el pollo loco and and they just tell me to call the delivery services but problem is cannot contact them

User's recommendation: Not to uber delivery anymore try other delivery services.

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ID
#3838238 Review #3838238 is a subjective opinion of poster.
Pros
  • Your employees dont know how to follow instructions
Cons
  • Always late missing items cold food wrong items undercooked food
Loss
$23
Preferred solution
Full refund

Missing/stealing food

The order was complete but when the lady delivered it, she gave a partial order and my daughter saw her pass the second bag to the front person.

User's recommendation: to pick up the order personal.

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ID
#3837953 Review #3837953 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Extra charge doesnt go through

You guys don't have things together. I pay with a card that you refuse to charge for a tip on. Yall be

User's recommendation: Never.

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ID
#3837670 Review #3837670 is a subjective opinion of poster.
Location
Topanga, California
Pros
  • There are other options besides them
  • Easy to take my money
Cons
  • No real person to talk to for issues
  • No refund for no delivery
  • Still taking money out when cancel
Preferred solution
Let the company propose a solution

Complain about order

Poor service, missing items, no way to contact customer service for post mates and didn't receive a refund

User's recommendation: Use Door Dash.

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ID
#3833556 Review #3833556 is a subjective opinion of poster.
Location
Dover, Delaware

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They stole my money and order

Postmates - They stole my money and order
For my address it's states my room number he drops it at 216 not 218 I'm so passed then they charged me another ten bucks I'm now broke and no food to eat *** I'm so pissed I'm hungry so is my daughter

User's recommendation: Don't use them.

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ID
#3832808 Review #3832808 is a subjective opinion of poster.
Service
Postmates Delivery Service
Pros
  • Took out double of food cost
  • No one answers the phone
Cons
  • Didnt receive my order
  • Orders being messed up and food missing
Loss
$111
Preferred solution
Deliver product or service ordered
New Reviewer

They will not respond to me. They initially make it hard to connect with a customer service representative.

The driver is trying to help me but the company will not answer crys for help. These poor employees that work for you. Your system is designed through an app understanably so you do not have to pay the cost of somebody on call. Where is the customer service?? This could easily be resolved if you didn't hide behind an app and employed people to deal with customers.
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ID
#3832665 Review #3832665 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$20
Preferred solution
Customer service. I would like to add it is very off putting that you require all of my personal information while we can not contact your company.

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