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1.0
Postmates - They are giving me the ring around for 3 days regarding a refund on food I never received.
Postmates - They are giving me the ring around for 3 days regarding a refund on food I never received.
Postmates - They are giving me the ring around for 3 days regarding a refund on food I never received.
Postmates - They are giving me the ring around for 3 days regarding a refund on food I never received.
Postmates - They are giving me the ring around for 3 days regarding a refund on food I never received.
Postmates - They are giving me the ring around for 3 days regarding a refund on food I never received.
A few days ago I ordered food from the Steak and Shake on Cherry Road in Rock Hill South Carolina through Postmates. The owner had a problem with my family members and actually called the police to make them leave but they accepted my order made the food and kept my...
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#3659023 Review #3659023 is a subjective opinion of poster.
Cons
  • Stole my money after no show delivery
  • Hard to reach customer service
  • Bad customer service
Loss
$27
Preferred solution
Full refund
New Reviewer

Got the wrong order

1.4
Was given the completely wrong order from $51. Was given a refund for $48. Can not connect with them in anyway Calls/texts/emails. Doesn't matter they don't respond.

User's recommendation: Stay away.

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#3727062 Review #3727062 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona
New Reviewer

This was a seriously unprofessional. I'll never use them again

1.0
Waited two hours for our order and was assigned two different drivers then order was cancelled by them
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#3727007 Review #3727007 is a subjective opinion of poster.
Location
Grants Pass, Oregon

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Verified Reviewer New Reviewer

Got charge twice

I got charge twice and got deliver 2 different orders when we only order one and order tried calling postmates but had no answer.
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#3726882 Review #3726882 is a subjective opinion of poster.
Location
San Diego, California
Preferred solution
Price reduction
New Reviewer

Prices

1.0
These s-bags have NO customer support and tried to charge nearly $30 USD for a beef sandwich that is 7.99 at the store. Are they smoking hash or heroin- inquiring minds want to know. And I want to yell at someone irl.

User's recommendation: *** postmates.

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#3726706 Review #3726706 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Uselessness from the rotting head down
  • Company has zero integrity
Cons
  • Lots of cons
  • Not willing to back their customers satisfaction
  • Absurd overcharges
Preferred solution
Apology
New Reviewer

Didn't receive order

1.0
Received message order was on its way. Then it canceled. No order. Then said complete. No order. Website was no help on helping me confirm I wouldnt be charged! Both numbers for customer service, no answer! Stressful!

User's recommendation: Use other delivery service.

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#3726597 Review #3726597 is a subjective opinion of poster.
Loss
$37
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Bad customer service

1.0
Postmates - Bad customer service
Postmates - Bad customer service
Had to wait over an hour past the original delivery time because you guys overestimated your delivery demand like?? then i got cold melted food. the customer support was no help either. why do i have to pay a fee for your guys incompetence

User's recommendation: i would use doordash instead.

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#3726321 Review #3726321 is a subjective opinion of poster.
Location
Tacoma, Washington
Cons
  • Slow delivery
  • Customer service sucks
  • Delivery drivers cancel multiple times
Loss
$45
Preferred solution
Full refund

No llego mi pedido

Mi pedido no llego. Los he llamado por telefono y ustedes no contestan.. Quiero mi dinero. No es justo pagar algo que no llego. Espwro respuesta. Por favor.
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#3726280 Review #3726280 is a subjective opinion of poster.
Location
Bellflower, California
New Reviewer

The website says 50% off first 5 orders, go to check out and it doesn't apply

The website claims that there is a 50% off your first five orders I go to my cart and check out and it doesn't apply the 50% off there is no promo code applied there is no promo code given it just says 50% off your first five order and I call the customer service line and one is out of service and two are on a constant busy signal

User's recommendation: Do Not Use Postmaty.

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#3726275 Review #3726275 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

I need a refund! I have been screwed out of over a $100 today because of Postmates

1.0
I ordered for from Cracker Barrel. They outsource to Postmates Uber eats for delivery. My food was wrong. I had to go to cracker barrel after the food was delivered. They weren't able to process my refund because they said I paid thru Uber eats. I want my full refund. Plus now I just lost 50$ more trying to reach Postmates. A third party provider took 50$ to try and help with the refund from you!!!
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#3726212 Review #3726212 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$66
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Refunds

Postmates - Refunds
I have a few refunds that have NOT been issued to me over the last month . also yesterday my order from salts cure did not have the salmon toast I order so they replaced it with a much cheaper item hash browns but the difference in price was not adjusted .
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#3725777 Review #3725777 is a subjective opinion of poster.
Location
San Francisco, California
Cons
  • Overcharged
  • Cant contact anyone like customer service support
  • No customer service over the phone
Loss
$50
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Horrible meal

I ordered a steakburger with cheese meal from Freddy's Frozen custard today. (7/1/22) It arrived ice cold. The burger had no cheese or sauce and the malt did not taste like a malt and was melted. I've been trying to put a complaint on your website all afternoon but your help page is conveniently having issues
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#3724044 Review #3724044 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$25
Preferred solution
Let the company propose a solution

Does it really matter I would like to speak to someone regarding my order that was left at my door

No it was not!! They did not let me know my food was delivered and cats ate it!! I want my money back this is ridiculous no one can call me but I'm about to get a lawyer involved if I don't here something soon

User's recommendation: I would not recommend y'all to anyone.

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#3723799 Review #3723799 is a subjective opinion of poster.
Location
Jacksonville, Florida

CANT COMMUNICATE WITH POSTMATES

CUSTOMERS NEED A CUSTOMER SERVICE PHONE NUMBER THAT WORKS! THE MERCHANT NEVER GOT MY ORDER AND I GOT CHARGED! TERRIBLE SERVICE!
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#3723171 Review #3723171 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

My order was never delivered

1.0
Postmates - My order was never delivered
My order was never delivered I even messaged her she said she was close heard nothing afterwards I never got my food! I need a refund and an explanation as to why this is even able to happen because now I cant get a hold of her and shes ignoring my phone calls because she knows she stole my food
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#3723100 Review #3723100 is a subjective opinion of poster.
Loss
$70
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Never received our food but were charged

credit required - never received food. delivered to wrong address Total $0.00 June 30, 2022 Thanks for ordering, Bennett We updated your receipt for Khao Soi Thai. Total$0.00 nro Previous Total$37.28 New Total$0.00 Payments Google Pay 6/30/22 7:54 PM $37.28 Google Pay 6/30/22 7:54 PM-$37.28 Refund Switch Payment Method > You ordered from Khao Soi Thai Delivered to 11945 Albers St, Valley Village, CA 91607, US

User's recommendation: do not use.

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#3722502 Review #3722502 is a subjective opinion of poster.
Cons
  • No refund
  • Never received food
Loss
$37
Preferred solution
Full refund

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