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New Reviewer

Issue

Postmates - Issue
Postmates - Issue
Postmates - Issue
Postmates - Issue
I had an issue and my$110 order was never delivered. They refunded it back in" Postmates cash" when i tried to use the credit they locked my account!! Now i can't get ahold of anyone at customer service!!

User's recommendation: Stay away!!!

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4 comments
#1982433

It’s horrible Postmates don’t use them complete rip off.

#1982434
@James D

Don’t use Postmates. They won’t take your phone calls they are rip off company. I recommend DoorDash

#1959477

Anyone know the location of this "service"?

#1964585
@PissedConsumer1959477

Happened to me also. Trying to help during the pandemic and instead I got ripped off.

View more comments (3)
ID
#2169818 Review #2169818 is a subjective opinion of poster.
Service
Postmates Delivery Service
Pros
  • Non existent customer service
Cons
  • Definitely charge a lot
  • Charge is high
  • Never received food
Loss
$129
Preferred solution
Full refund

Got charged and didn't get my delivery

Made an order from IHOP through postmates and never got my order could not get in touch with the driver and got charged 65 dollars for the order that I never recieved. Horrible will never use this again.

User's recommendation: Never use Postmates your going to get robbed.

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ID
#2627811 Review #2627811 is a subjective opinion of poster.
Loss
$66
Preferred solution
Full refund
New Reviewer

THIEVES !!!! Will steal your money and do not have a valid number to call!!!! Ducking second time you sorry *** piece of *** *** people have stolen my money and my food!!! This is the worse ***

This company postmasters are some *** thieves and Im sick of you people thinking its okay to just steal my money!!! I will never order from you sorry son a *** ever again. You guys arent anything but some *** thieves amd low brow scammers!!!!!!!!

User's recommendation: NEVER ISE POSTMTES.

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ID
#2627705 Review #2627705 is a subjective opinion of poster.
Cons
  • Food always wrong or canceled last minute
  • Very poor customer service and could care less if they lose you
  • Worst delivery and costumer service ever
Loss
$58
Preferred solution
Deliver product or service ordered
New Reviewer

Cancelled subscription was still charged

This was a one time order, I don't even live in California. Has become a re-occuring charge even after it was cancelled.
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ID
#2627481 Review #2627481 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund
New Reviewer

Trouble logging in

Im having trouble logging into my account and its saying to get in contact with customer service, Ive been trying to reach out to someone but no one is answering.
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ID
#2627446 Review #2627446 is a subjective opinion of poster.
Preferred solution
Help logging into my account

Refund

Good morning. My issue was never resolved nor was I contacted by anyone. Postmates seems like an impossible company to get a hold of. zero customer service. Its ridiculous. All I want is a refund for food that was ordered at a Jersey mikes 3 hours away from me by mistake vs the correct store. I cancelled the order with the store within seconds of the order being placed but the store could not refund me since it was ordered through Postmates. And Postmates will not responds. Seems like a great way to scheme people out of their money. No live representative and no real help on any site

User's recommendation: Absolutely don’t use them.

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ID
#2627141 Review #2627141 is a subjective opinion of poster.
Location
La Habra, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was charged for a meal that was never made

My order was canceled by Wings and things due to it being placed at that time. There was no way for me to cancel to be refunded

User's recommendation: To make sure there order will be accepted and prepared.

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ID
#2626868 Review #2626868 is a subjective opinion of poster.
Loss
$61
Preferred solution
Full refund

Unauthorized Charges

I just reviewed my credit card statement and see that I have several charges from your company that I did not authorize. Please reimburse me for these charges. 5/21/2021 07:06:154870MC PURCHASEPOSTMATES MEMBERSHIP877887**** ,CA5542****Completed-$ 9.99 4/21/2021 07:05:204870MC PURCHASEPOSTMATES MEMBERSHIP877887**** ,CA5542****Completed-$ 9.99
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ID
#2626343 Review #2626343 is a subjective opinion of poster.
Location
Lawrence, Kansas
New Reviewer

Continuing complaints

Update by user Jun 21, 2021

The "bot" of customer service states it is unable to forward my request to anyone live or managerial and the email I received when I cancelled just states that I if I cancel I will never again be able to have an account with Ubereats/Postmates. What a company, huh? Have you ever heard of that before?

Original review posted by user Jun 21, 2021
Almost always late, one driver delivered to my neighbor and refused to come back, and tonight after 2 hours my order was sent to a restaurant no longer in service. I tried to resolve with customer service and refused to offer anything other than waiving my charge for the food I was not going to get after 2 hours. When I cancelled they said it is forever. Fxxk you!

User's recommendation: don't do postmates. If you have any sort of issue, they don't care.

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ID
#2626205 Review #2626205 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I ordered from sharetea and I didn't got my order but it says it's been delivered

I want my money back since I didn't get my order its not a good service i pay almost $30 for that So i want my money back
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ID
#2626203 Review #2626203 is a subjective opinion of poster.
Product
Postmates Account
Loss
$25
Preferred solution
Full refund
New Reviewer

Refund

Only received partial order. I ordered 2 specials and only received on. Would like a refund for half of the order.
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ID
#2626161 Review #2626161 is a subjective opinion of poster.
Loss
$33

Refund

I contacted post mates and tried to contact uber eats but they have no contact number. How convenient. I still have not heard back from them. They have not processed a refund.

User's recommendation: do not use service.

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ID
#2625791 Review #2625791 is a subjective opinion of poster.
Location
Garden Grove, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged my card and never got my items

I contacted postmates and they hung up on me. I had a really hard time trying to dispute my order. I got charged and never received my items. I had to go to the store myself. I will not be using Postmates/Uber eats. I expect a full refund if not I will have to notify my back and process a dispute to get my money back. I have wasted most of my day dealing with this.

User's recommendation: Do not use this service.

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ID
#2625723 Review #2625723 is a subjective opinion of poster.
Product
Postmates Mobile Application
Loss
$24
Preferred solution
Full refund
New Reviewer

I need a refund

Id like a refund because my food never got delivered to me. Id like to order so I need the money back. Please
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ID
#2625617 Review #2625617 is a subjective opinion of poster.
Loss
$40
New Reviewer

Charged and should not have been

6-15-21 I was charged by Uber postmates for $55.53 for my order that Uber postmates CANCELLED and never picked up from the location, yet the charged me. I have requested to be refunded since THEY CANCELLED the order. I am still awaiting a response and my money back. This is the first and last time that I will ever use Uber postmates services. I have also contacted my banking institution to dispute the charges. I will put 1 star because there is not a -1 star available

User's recommendation: Order directly through the establishment and pick it up yourself.

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ID
#2625427 Review #2625427 is a subjective opinion of poster.
Loss
$55
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't get a hold of them to make a complaint

Customer service phone number out of order hardest people to get a hold of never ever use them ever ever

User's recommendation: Don't use them.

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ID
#2625016 Review #2625016 is a subjective opinion of poster.
Pros
  • I have yet to get proper service through this company yet
Cons
  • You suck
Loss
$50
Preferred solution
Full refund

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