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Postmates

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What is your customer experience with Postmates?

Postmates Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Postmates has 1.4 star rating based on 6479 customer reviews. Consumers are mostly dissatisfied.

  • 8% of users would likely recommend Postmates to a friend or colleague.

  • Rating Distribution
  • Pros: Unable to contact customer service, Still trying to figure it out, Convenient.
    Cons: Unable to contact customer service, Terrible customer service, No customer service.

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Media from reviews

Postmates - Delivered an entirely order than what i ordered
Postmates - Bad business, wrong number i've received molded blackberries and was not...Postmates - ComplainPostmates - Driver stole my damn money and foodPostmates - Im a first time user on your app and one of your drivers stole my foodPostmates - Mostly all of my restaurants are saying too far for delivery when they’re not...Postmates - Mostly all of my restaurants are saying too far for delivery when... - Image 2
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Jacklyn O Eai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivered an entirely order than what i ordered

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Postmates - Delivered an entirely order than what i ordered

We ordered almost a $50 order, and we were delivered something completely different and cheaper, and I would like a refund. We received an order half the size for a completely different customer.

We ordered through Postmates, and the order we got says DoorDash.

The driver disappeared so fast we couldn't even check our order before he was gone, and there was no way to stop him. Please fix this.

View full review
Loss:
$34

Preferred solution: Full refund

isaac d Sov

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Im a first time user on your app and one of your drivers stole my food

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Postmates - Im a first time user on your app and one of your drivers stole my food
Contains 1 confidential file for company representatives

Today, after work, I decided to download your app to buy some food. As my food arrived, I watched as my driver took a picture of my food, picked it back up, and left with it.

I tried contacting customer service but nobody answered my call and I'm still getting absolutely no help from your service team.

This is an absolute joke to rob your customers and protect the people who took from me. I will be taking further actions if my money or my meal does not make it back to me.

View full review
Loss:
$27
Pros:
  • Sell food
Cons:
  • Steal your food
  • Steal your food then tell you your in the wrong
  • Steal your food and dont refund you

Preferred solution: Full refund

User's recommendation: to download an app where the employees wont steal your food

isaac d Sov

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Driver stole my damn money and food

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Postmates - Driver stole my damn money and food
Contains 1 confidential file for company representatives

The driver stole my food. I should have known when he pulled up, yelling on his phone to begin with. So unprofessional.

View full review
Loss:
$27
Pros:
  • Idk im a first time user and they stole from me
Cons:
  • Still from their customers

Preferred solution: Full refund

User's recommendation: Choose a app where the won’t steal from you

Mari W Azg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t get my refund from my order

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Postmates - Didn’t get my refund from my order
Postmates - Didn’t get my refund from my order - Image 2
Contains 2 confidential files for company representatives

Someone went and got my order and didn't deliver it. Postmates is saying that I can't get my refund because I canceled my order.

The reason I canceled it is because someone else tried to pick up my order and told me that someone else had my order and didn't proceed to deliver it. I expected so much from Postmates and Uber Eats.

I won't be ordering anything else from these apps anymore. This is the third or fourth time they have messed up or didn't get my order.

View full review
Loss:
$12

Preferred solution: Full refund

User's recommendation: If your trying to order anything from a app just get on DoorDash

Yahya A Zpe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have found a hair in my fries

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Postmates - I have found a hair in my fries
Contains 1 confidential file for company representatives

I ordered Wingstop. I was eating and nothing was wrong until I found a hair in my fries. I have contacted Postmates, but they still haven't responded to my report.

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Loss:
$25
Pros:
  • Its quick and simple
Cons:
  • Make sure to chexk your foos

Preferred solution: Full refund

User's recommendation: Always check your food

Mimi S Jih

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Verified Buyer
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Verified Reviewer

Yall didn’t give me my refund

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Postmates - Yall didn’t give me my refund
Contains 1 confidential file for company representatives

I ordered some food, and my card was charged twice. So, I cancelled my order hoping to get my money back.

I called them and they were telling me it didn't take off that much money while I was sitting here looking at it. They said I would get a refund, so I received an email saying I got 0.93 cents back when they had taken 11 dollars. But the crazy part is, they didn't even give me the 0.93 cents.

I hate Postmates. Thanks a lot, people!

View full review
Loss:
$11
Pros:
  • Have good deals off
Cons:
  • Took my money

Preferred solution: Full refund

1 comment
Krystiana Jrm

All resolved

Maurice R Bop

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package not delivered

Postmates - Package not delivered
Contains 1 confidential file for company representatives

The order was placed but not delivered, although the tracker says the order was delivered. I called the store to see what the status was, and they told me to call the delivery service, Postmates, with which I couldn't get in direct contact.

View full review
Loss:
$27
Pros:
  • Pickup service is great
Cons:
  • Bad delivery service

User's recommendation: Make sure your delivery purchase is not done through postmates

Sinora F Uuf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad business, wrong number i've received molded blackberries and was not refunded. They told me that they could not refund the money or give a credit

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Postmates - Bad business, wrong number i've received molded blackberries and was not...

Molded fruit. There is no need to pay for something that I can because they were not willing to concede. Therefore, I would no longer go with Postmates.

View full review
Loss:
$25
Cons:
  • Non

Preferred solution: Full refund

User's recommendation: Don't work with postmate

Kristina carr

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bc my order was wrong and 72.54 was taken out my account

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Postmates - Bc my order was wrong and 72.54 was taken out my account
Contains 2 confidential files for company representatives
Original review updated Nov 22, 2024

I was charged $72.54 for food I never received and the postmate delivery person I feel I shouldn't have to pay for because I didn't get any of my food. So, I was charged for food I don't have.

I will not be ordering from Postmates anymore because this isn't the first time my order has been incorrect and the dasher doesn't check to make sure all my food is there. I'm short $72.54 and I don't have a car to get the food. I feel I shouldn't have to tip the driver because it's her fault I didn't get my food. I want my money back.

I don't have a car to go get food, which is why I use Postmates. The pictures I have posted show what I received and the receipt shows what I was supposed to get, but I didn't receive it.

View full review
Loss:
$73
Cons:
  • Dasher needs to check food
  • Lack of communication

Preferred solution: Full refund

User's recommendation: I will never order from here again

Labrea Mnt
map-marker Columbus, Ohio

Complain

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Postmates - Complain

It is so funny. The phone ringed and after a 2-minute someone hand on phone.

I got a chick-fill from campus Dr.

It was awful and not fresh at all also I paid $53 for this awful food. Who is going to respond for that I don't know.

Awful services

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User's recommendation: Not at all

Susan B Ubc

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Verified Reviewer

Problem with order not received

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Postmates - Problem with order not received

Order never received, and the driver would not answer her phone or respond to my messages. Then, I had a terrible time getting a full refund.

At first, only the food was refunded. After many attempts at trying to talk to someone about refunding the tip, I finally got that refunded, but still ended up with an $8.42 charge for I don't know what.

The customer service here is terrible. I never got to talk to a person.

View full review
Loss:
$8
Pros:
  • Good specials
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Contact delivery person in advance

Damont Kqx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Portland, Oregon

Nothing ordered was delivered

Postmates - Nothing ordered was delivered
Contains 1 confidential file for company representatives

E'njoni wrote a note on the lid of the clamshell that read they Don't Dontwere out of everything ordered.

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User's recommendation: Don't order from this place. Treat was disrespectful.

Tonisha Ezx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Mostly all of my restaurants are saying too far for delivery when they’re not far

Postmates - Mostly all of my restaurants are saying too far for delivery when they’re not...
Postmates - Mostly all of my restaurants are saying too far for delivery when... - Image 2

Most of the restaurants that I normally order from it are now saying delivery too far? And most of the restaurants that are saying that I ordered from multiple times some within a couple of weeks ago.

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MARY K Amu
map-marker Madison, Wisconsin

REFUND PLEASE

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Postmates - REFUND PLEASE
Postmates - REFUND PLEASE - Image 2

This order came ice cold. There are no onion rings and they did not provide the fries that we paid for the fries that goes with everything and now we dont have that and the fish was cold and were not gonna eat it.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Elgin, Illinois

Over charges

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Postmates - Over charges
Contains 1 confidential file for company representatives

They charged me after I cancelled a order within 1 min of ordering it I need a refund please I only ordered on Cobb fish sandwich I got way over charged

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Sinora F

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not get my delivery

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Contains 3 confidential files for company representatives

I ordered dog food and I still have not received my order. This is poor customer service and this is not the first time this has happened.

View full review
Loss:
$56
Pros:
  • I dont know and dont care at this moment

Preferred solution: Full refund

User's recommendation: Don't shop postmate.

Postmates FAQs

Rebecca A. Garland
PissedConsumer Reporter

Postmates FAQs

Postmates was founded in 2011 by Bastian Lehmann, Sean Plaice, and Sam Street. However, Uber acquired the company in 2020 and now fully owns it.

To delete your Postmates account, head to the Postmates support page on the internet browser. Select "Account" and click the "Delete Account" option. You will then be prompted to fill out a form with your personal details and the reason for deleting your Postmates account. After completing the form, click "Report issue." After this, you will hear back from one of the company’s representatives.

To log in to the Postmates app, download it to Android or iPhone. If you need to create an account, start by signing up. After registering, you can use your Postmates login credentials to log in to your new account.

Postmates delivers orders within 60 minutes. However, Postmates delivery times can be impacted by factors like your location, traffic, restaurant preparation, and courier availability.

Postmates offers a delivery service and is not responsible for managing returns or refunds for the items bought. However, if you face any concerns with your orders, such as receiving the wrong item, contact the vendor through the Postmates app or website.

To cancel a Postmates order and receive a full or partial refund, head to the order status page on your Postmates app and tap the "Help" option. Choose "Cancel Order" from the menu, select your cancellation reason and hit "Continue." After this, confirm by clicking "Cancel Delivery."

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