Postmates
Postmates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Postmates has 1.4 star rating from 5,212 reviews, with 9% likely to recommend and ~90% unfavorable feedback; consumers report widespread dissatisfaction.
Key Takeaways for Future Customers
- Read Postmates reviews before ordering and verify promo codes at checkout to avoid lost discounts.
- Expect difficulty reaching live support; keep records for billing and refund disputes.
- Consider alternative delivery or membership options if timely delivery and reliable refunds matter to you.
Negative Feedback / Risk Areas
- Frequent inability to contact customer service and unresolved Postmates customer complaints about refunds.
- Missing, wrong, stolen, or cold orders and poor handling of exchange, refund and cancellation requests.
- Billing errors, delayed refunds, unexpected cancellation or cancellation fees and high price level complaints.
Positive Feedback
Some users find the app convenient and occasional deliveries arrive on time; a few customers report satisfactory service for simple orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Postmates has 1.4 star rating from 5,212 reviews, with 9% likely to recommend and ~90% unfavorable feedback; consumers report widespread dissatisfaction.
Key Takeaways for Future Customers
- Read Postmates reviews before ordering and verify promo codes at checkout to avoid lost discounts.
- Expect difficulty reaching live support; keep records for billing and refund disputes.
- Consider alternative delivery or membership options if timely delivery and reliable refunds matter to you.
Negative Feedback / Risk Areas
- Frequent inability to contact customer service and unresolved Postmates customer complaints about refunds.
- Missing, wrong, stolen, or cold orders and poor handling of exchange, refund and cancellation requests.
- Billing errors, delayed refunds, unexpected cancellation or cancellation fees and high price level complaints.
Positive Feedback
Some users find the app convenient and occasional deliveries arrive on time; a few customers report satisfactory service for simple orders.
Media from reviews
North Hollywood, California
Custumer service
Customer service
I need support please rightsway
Pluses contact me at 818394**** thank you please give me a call or I call you right now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecent order item wrong flavor received.
Vendor sent wrong dessert with nuts and some other filling instead of raspberry filling. Paid $24 per lb and tried through Postmates to request a refund but was so irritated with the process (pictures that did load properly, so many incomplete chatbot chats and no resolution).
Very upset that vendor can get away with murder! A refund should be issued.
- Some good drivers
- Need better resolutions
Preferred solution: Full refund
User's recommendation: DO NOT BUY RUGELACH FROM THE RUGELACH SHOP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Driver Took Off With My Order
Driver sent a picture of the wrong address, then became suspicious by not responding to chat or phone calls. Then customer service told me that my order was delivered to the correct address after I showed the correct building and explained how the driver wasn't communicating to show where the order was left.
They stole $40 worth of food, and this is the first time I have ever used their service. Smh.
- Discounts & promotions
- Scammer drivers
- Customer support is horrifically bad
Preferred solution: Deliver product or service ordered
User's recommendation: Save your time and money by getting it yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Horrible experience today; it’s only partially fixed
I had a horrible experience this morning and it's only partially fixed. I ordered bagels twice last night to be delivered this morning.
This was purposeful because I learned I would have more guests. One order (0A21A) was dropped upon arrival by the driver. I guess the bag broke and the driver informed me. I threw it away because I don't want to serve food that was on the ground.
That order was reimbursed. The second order (which was apparently delivered by the same driver?!) never arrived. I am still being charged for that. I should be reimbursed for $23.60 for 2 items (DEA5A); 3 items were refunded except for $4.55 (0A12A).
Neither were successfully delivered. Please look at the photos of my door taken by the driver. There is no order or bag at my door. Prove that I got it because I didn't.
The help function on the app would not refund me. Maybe it was confused because one was reimbursed?
But I am not going to stop until you credit me for both. It was a disaster and it has taken a lot of my time trying to get this set straight.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive order
The driver canceled my order without contacting me I paid $50. I'm a single mom trying to feed my kids
Preferred solution: Full refund
User's recommendation: Don't use postmates
Culver City, California
Bad order spilled all over
One order of broken top on pasta sauce spilled all over and leaked through the bag, messing up the house and creating a mess to serve food, and one with *** was cold.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong order need compensation please
And driver that was supposed to deliver my food gave me the wrong order I was wondering if I can get compensated because my food is going to be cold now I ordered from Little Caesars and got Popeyes Chicken
- That we get served our right food that we order
- Not right order
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure you get handed your right order
Arlington, Texas
Driver stole my food
I sat at the window and watched him sit in the car I thought he was bout to bring my food to the door like he was supposed to cause I cant go outside cause I have a gps monitor on my leg nd he backed his car did a call like he was trying to contact me the pulled of I texted called and text him and he never came back he got me *** up yall need to do some about these broke *** drivers stealing that *** not cool money dont grow on *** trees that *** is annoying I need my damn refund or sum credits or a reorder I need sum he marked it as delivered and never got the four digit pin I know yall can see that
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Being forced to pay for the Postmates app glitching.
I have worked in the restaurant and customer service industry for over 15 years. When there is an issue and a customer has a bad experience, you fix it however you can.
You NEVER blame, belittle, and insult the customer nonetheless tell them they are lying! Overall it was disturbing, unprofessional, and outright unacceptable.
My name is Shane Daugherty and I went to place an order with Newks through Postmates. When I hit complete, it said the merchant was out of some items, so it prompted me to select the button to edit the order. I clicked that button, and the screen changed to show the items for half a second, immediately glitched, and all of a sudden the screen said order placed. I then was so confused, so I hit cancel order (I've worked in restaurants for years, so I know the system automatically accepts it and I didn't want a ticket printed out).
Long story short, it charged me the cancellation fee, so I contacted support. They refused to do anything other than offer a $5.00 credit. I was obviously upset and confused, so I had a supervisor call me back. He then proceeded to tell me (after reiterating there is nothing he can do for the app glitching) that no, in fact, I was actually lying and the app did not glitch. He also said they never advise to cancel the order as if this is common knowledge, but there is no other button or sign anywhere saying this in the app. Furiously, I hung up the phone.
I have no idea why a customer is being penalized a charge for a glitch in the service. This makes zero sense to me. Besides the fact a supervisor gaslit me on the phone over this, it is absolutely beyond me why a multi-billion dollar corporation would not return my $20. I don't use DoorDash. Only Postmates. I tell everyone to use it exclusively. I am so upset that a service had failed (like yeah, technological devices glitch every once in a while—it shouldn't be a big deal?) and the customer was blamed, gaslit, and charged.
I've worked in the restaurant and customer service industry for 15 years. I am unbelievably disappointed.
Preferred solution: A full refund and an apology from the Supervisor who insulted and belittled me.
User's recommendation: DoorDash.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davis, California
My deliverer was BEYOND disrespectful! Plus I never even got my food!
I would like to add that I was not feeling well and it would be difficult for me to leave my unit. I did, however, and was still left with nothing but harassment despite having a severe medical problems at the time.
This lady should not be on the app. The way I was treated was not warranted
I tried reaching out, and was initially told there was nothing I could do before elaborating on my side of the story. Since then, I’ve heard nothing from support for days on end.
My delivery woman called me because she could not find my building. Then, she proceeded to tell me off for 5 minutes, saying I should come out of my unit and that I was lying about my building number (I was not).
I told her off as well, telling her if she could read directions, she could find it.
She abruptly hung up on me. I assumed my food had been delivered, but it wasn't here.
- Usually fast delivery and good service
- One really terrible worker
Preferred solution: Full refund
San Diego, California
Disgusting food
Food was disgusting, cold and not one single piece of meat! That I paid extra for! Im removing any tip and you all are getting *** reviews!
- No meat cold noodles
Preferred solution: Full refund
User's recommendation: Postmates sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFormal Demand for Refund – Failure to Provide Paid Services
Hello,
This email serves as a formal demand for a full refund regarding my order placed last night totaling $91.31.
The service provided failed to meet reasonable consumer and food safety standards. The order took over two hours to be completed and delivered. Upon receipt, the food was cold to the touch, indicating it was not properly prepared, stored, or delivered in a timely manner. In addition, side items were delivered with unsealed lids, creating sanitation and food-handling concerns.
Due to these issues, the order did not meet the basic expectations of merchantability or quality for which payment was made. The food was not in a condition suitable for consumption, rendering the transaction effectively incomplete and unsatisfactory.
Given the excessive delay, improper packaging, and unacceptable food quality, I am requesting a full refund of the total amount paid. Documentation of the order and receipt are available and can be provided upon request.
If this matter is not resolved promptly, I will pursue further action through appropriate consumer protection channels and dispute resolution methods.
I expect confirmation of the refund and resolution of this matter without further delay.
Sincerely,
Amber Goodall
Preferred solution: Full refund
User's recommendation: I cannot recommend this service based on my experience. Excessive delays, improper packaging, and cold food resulted in a product that was not suitable for consumption. The overall service did not meet reasonable consumer standards for the price charged.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
I ordered a pizza today from Jet's Pizza near my home, and it came cold. Apparently, the driver made two stops before coming to me, and that is why.
I contacted Postmates, but they would not help me. I literally threw $25.00, including the tip for the driver, away!
- Used to be helpful
- Today would not help me at alldoor
Preferred solution: Full refund
User's recommendation: Be careful choosing this Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reseda, California
Resolved: I was over charged by one get one free el polo
Correction: Refunded the one dinner that was free because of the buy one get one free promotion. Refunded within 15-20 minutes.
I bought a four-piece chicken dinner at El Pollo Loco, but it was a buy one, get one free. They charged me $17.09, but I was charged double: $36.18 with tax and delivery, totaling $41.07.
Check receipt 8589. I need to be reimbursed for one dinner.
I took a picture of the advertisement. I need the money back on my card today.
- Dinners were excellent
- Need to honor their advertisement promotions
Preferred solution: Money back for extra charge for one dinner. Apparently they went up a buck from $17.09 to 18.09
User's recommendation: They need to check their promotion specials buy one get one free.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my whole order
I don't receive my whole order, but I wasn't refunded for the whole order. I never got my order, and I didn't get a text or reply from the customer service.
Please refund my whole order; it was made on the 12th of December from Domino's Pizza. My email is sanin9000@***.com, order number 1371.
- No one answer the phone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Driving pick up
The Drive pick up sandwich on Subway very angry he pull bag from me very obsessed the order Im ask to confirm the order and he was rud shot the door trouble out opening
Pick up order veronica
4:34pm
Tran#1/xA-646561
Today 12/6/2025
Made sure the order are complete
Because the delivery person are crazy ok
Subway 8866 Corbin Ave
Northridge Ca 91324
Store#447
Sorry Im dont have picture for the driver but you investigate who pick please
181********
My personal phone
Thank you
User's recommendation: No for delivery poor people to get the food with this actitud
Postmates FAQs
Postmates was founded in 2011 by Bastian Lehmann, Sean Plaice, and Sam Street. However, Uber acquired the company in 2020 and now fully owns it.
To delete your Postmates account, head to the Postmates support page on the internet browser. Select "Account" and click the "Delete Account" option. You will then be prompted to fill out a form with your personal details and the reason for deleting your Postmates account. After completing the form, click "Report issue." After this, you will hear back from one of the company’s representatives.
To log in to the Postmates app, download it to Android or iPhone. If you need to create an account, start by signing up. After registering, you can use your Postmates login credentials to log in to your new account.
Postmates delivers orders within 60 minutes. However, Postmates delivery times can be impacted by factors like your location, traffic, restaurant preparation, and courier availability.
Postmates offers a delivery service and is not responsible for managing returns or refunds for the items bought. However, if you face any concerns with your orders, such as receiving the wrong item, contact the vendor through the Postmates app or website.
To cancel a Postmates order and receive a full or partial refund, head to the order status page on your Postmates app and tap the "Help" option. Choose "Cancel Order" from the menu, select your cancellation reason and hit "Continue." After this, confirm by clicking "Cancel Delivery."
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