I used Postmates for the first time last night and incorrectly ordered food from Din Tai Fung from a location that was too far from my house in Bellevue. I immediately called the Bellevue location and cancelled my order.

Din Tai Fung said any credit would need to come from Postmates. I asked for a credit from Postmates and was told that because the order was pickup and not delivery I could not be credited. I pointed out to Postmates that I placed a second order to my preferred Din Tai Fung location in U Village minutes after the first order.

See below. It makes no sense for Postmates to not credit the $47.30 for an order that was cancelled and not processed.


2621 NE 46th St, Seattle, WA 98105

(206) 525-****

Order # 68995****

(Note: You do not need

this number to pickup)

Customer Name:Jennifer Connolly

Customer Email:jenconnolly@***.com

Customer Contact Number:120********

Payment Method: Credit Card Visa x-9048


Order ready at 5:18 PM, TODAY (FRIDAY, 7/3/2020)

Thanks for your order!

1 x Vegetarian Hot &;;;;;; Sour Soup(1 x $10.00)=$10.00

1 x No Egg

1 x Noodles with Sesame Sauce(1 x $9.50)=$9.50

1 x Vegetarian Fried Noodles(1 x $12.25)=$12.25

1 x No Spinach

1 x Sesame Bun (2 each)(1 x $6.25)=$6.25

1 x Milk Teas

1 x Jasmine Green Tea

(1 x $4.50)=$4.50

1 x Half Sugar

1 x Honey Boba

(1 x $0.50)=$0.50






Thank you for ordering with us.

Note: Add noreply@***.com to your safe-senders list so that you are sure to receive our messages.

For order issues, please contact DIN TAI FUNG UNIVERSITY VILLAGE at (206) 525-****.

Order placed at 4:48 PM

Preferred solution: Full refund.

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