New Reviewer

Placed an order on Postmates for some chinese food. I watched the GPS tracking of my order and the estimated time of arrival was nearly 45 minutes before the app notified us that the order had arrived.

I had the place at door option selected and when I went to my door to pick up my delivery there was nothing there. I had attempted to call the driver but sense the order was declared complete I was unable to get in touch with the driver. I had contacted costumer support after my girlfriend and I spent 15 minutes checking other apartment doors thinking maybe the delivery driver placed our order on the wrong door. The lady I spoke with was able to give me a refund for my order and said it would arrive within 3-5 business days.

Its been a month. No refund yet.

User's recommendation: Proceed with caution.

Monetary Loss: $51.

Preferred solution: Full refund.

Postmates Pros: Set your own schedule.

Postmates Cons: No response to email, Horrible system for people who dont receive their orders.

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