Postmates Questions and Answers
How to get my refund.
I ordered from postmates last night I didn’t even get a postmates driver before I canceled my order. I canceled it because I was going to the restaurant to order so I wouldn’t have cold food. They took my money
How can I get my refund.
When you're older never came to your door I need my money back a good refund $39 and I need my refund back I have not eaten no meal no food how can I get my money back
u cant. That is the postmates scam. When you order through a restaurant and click the postmates link it will only route the order to the restaurant so they make it and you get charged, but the order is never officially done through postmates. Then when nobody picks it up you ask for the refund which they push out their response to after the 48 hrs then tell you you are past the 48 hrs you should have done it sooner. I caught them last time and said no its only been 3 hrs. Scam #2 they try then is oh, well you must click on the order in your postmates app and request a refund. But that was the problem. It was never placed on postmates app. When I let the restaurant know he said that makes total sense because Postmates is the ones who sent up the link on their google page. Essentially they are charging people for food and never delivering. Then hiding behind scam's and excuses. We need to start a class action lawsuit
How can I get my refund?Hello, This morning I used Postmate to order and deliver some food from "Wawa" around 6: 30am. And when I back to check the track, I just found that my order list was disappeared from the APP.
I am able to provide the receipt of the Bankcard. Can you help me with it?
Thank you for your time. :)
That is the postmates scam. When you order through a restaurant and click the postmates link it will only route the order to the restaurant so they make it and you get charged, but the order is never officially done through postmates. Then when nobody picks it up you ask for the refund which they push out their response to after the 48 hrs then tell you you are past the 48 hrs you should have done it sooner. I caught them last time and said no its only been 3 hrs. Scam #2 they try then is oh, well you must click on the order in your postmates app and request a refund. But that was the problem. It was never placed on postmates app. When I let the restaurant know he said that makes total sense because Postmates is the ones who sent up the link on their google page. Essentially they are charging people for food and never delivering. Then hiding behind scam's and excuses. We need to start a class action lawsuit
Set up new account.
Hey I new restaurant business, and I’m interesting to set up account with you for delivery, so how’s the set up application works? Who should I talk to
DO NOT! they are scamming people by uploading postmates link to the restaurant but the restaurant and customer doesnt realize is orders places through a restaurant website doesnt always upload to postmates app. The link they put on the rest. google page only sends the food order so its get made and the customer is charged. Then nobody delivers it and when the customer calls for the refund they say the only way to request is by clicking on the order, request refund on the app., but THATS THE POINT. it never shows on the app so u can never request the refund they way they want. They say they will send the issue over to tech but they run out the clock until its past 48hrs then respond and say oh well its past 48 now u should have done it sooner. I discovered this scam WITH a restaurant manager and he is removing them now. Postmates and uber eats is scamming your customers and those customers aernt going to come back.
Did my order get received and is it being processed.
- log in to your Partner Dashboard at partner.postmates.com/login;
- go to the Orders tab;
- select the order you want to check;
- the status should be listed in Delivery Info.
To get more information about your order, please contact the Postmates customer care team by phone at +1 (86*) 570-6466.
How can I update menu price ?Call me 310-441-**** please I can not get the menu tab
- Tap Menu from the side navigation in the Postmates order app;
- Tap on any category;
- Tap any item;
- Tap Change Menu Price.
If I didn’t receive my food and I try to cancel my order I want to know if I get a refund back.
The store system was down and it’s been two hours so I want to know if I can get my refund back
Android:
- Open up your Postmates app on your Android and navigate to "Settings" and tap "Deliveries";
- Tap "Contact Support";
- Select which order you'd like to be refunded for;
- Select the reason;
- The next screen will ask you to select which issue you had, out of 3 options. You can also type in your issue by tapping "Something Else."
Windows:
- Sign into your Postmates account on a web browser;
- Click on your avatar icon in the top right of the screen;
- Click "Deliveries" and select which order you'd like to be refunded for;
- Select "Contact Support" and a customer service representative will be in touch with you shortly.
Note that any problems must be reported to Postmates within 48 hours for refund eligibility.
How do we update our business address thru post mates?Our location address is wrong for your drivers
According to Postmates FAQs to change your business address you should send a request to Postmates customer service. under How can we help?, tap Help me with my contract. Once they have the correct information, they will update your listing.
How do I get a refund?I placed an order for pick up and when i went there they had no record of the order being placed.
i get how their answer isnt helpful because as you said the order info isnt there so how can you click on an order thats not there? That is the postmates scam. When you order through a restaurant and click the postmates link it will only route the order to the restaurant so they make it and you get charged, but the order is never officially done through postmates. Then when nobody picks it up you ask for the refund which they push out their response to after the 48 hrs then tell you you are past the 48 hrs you should have done it sooner. I caught them last time and said no its only been 3 hrs. Scam #2 they try then is oh, well you must click on the order in your postmates app and request a refund. But that was the problem. It was never placed on postmates app. When I let the restaurant know he said that makes total sense because Postmates is the ones who sent up the link on their google page. Essentially they are charging people for food and never delivering. Then hiding behind scam's and excuses. We need to start a class action lawsuit
How do I close my acct.?Can yu help me with closing my acct.?
According to Postmates FAQs in order to close your Postmates account you should submit a ticket at support.postmates.com/buyer/contact-us/help. Follow on screen instructions and Postmates support will assist you with deleting your account.
This happened to me I did not get a refund. I guess they said they would not refund me because they already made the food or something like that and what made me mad is I called the restaurant and the restaurants is the one who told me to cancel the order.
Got two charges on my account that I did not order would like a refund one is for 50$ and another is for 75$
That is the postmates scam. When you order through a restaurant and click the postmates link it will only route the order to the restaurant so they make it and you get charged, but the order is never officially done through postmates. Then when nobody picks it up you ask for the refund which they push out their response to after the 48 hrs then tell you you are past the 48 hrs you should have done it sooner. I caught them last time and said no its only been 3 hrs. Scam #2 they try then is oh, well you must click on the order in your postmates app and request a refund. But that was the problem. It was never placed on postmates app. When I let the restaurant know he said that makes total sense because Postmates is the ones who sent up the link on their google page. Essentially they are charging people for food and never delivering. Then hiding behind scam's and excuses. We need to start a class action lawsuit
My daughter place an order little while ago I want to cancel that credit card and replace it with a new card change the card refund the credit card and charge the new one today
My name is Rodney Rene I just want to know if my kitty’s on the way for me to be able to start working
Hello I have 50 dollar credits in trying to use it in it keep trying to charge my card this isn’t right keep taking my money
The visitors of quora.com post that there is no charge if you cancel before your Postmates courier arrives at the restaurant and if Postmates hasn't placed your order for you. You pay food costs and a cancellation fee if Postmates has placed the order and your courier is on the way to pick up the order.
To get more information about your order and the Postmates cancellation policy, please contact the company customer care team by phone at (800) 882-6106.
That number is ALWAYS busy, as are all numbers listed for them. They do not want to speak directly with anyone.