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When I accessed the Postmates app on my phone I was forced to update to the new version of the app. Once I did that and tried to order some things, it was very different and I wasnt able to access what I needed.
So, I went online to find the customer service phone number.There was no way to speak with a customer service person. When I dialed the number I found online, there was just a recording referring me back to the app. When I went to the help section in the app, again, there was no way to speak with a live person.
In the help section, you're just provided a chat window, and after you submit your question or complaint, you get an automatic message saying that someone will be with you as soon as they can, and that's it. Their customer service is nonexistent
User's recommendation: Don’t try to contact customer service it use the “Help” section. You’ll only be frustrated.
Preferred solution: I want to speak with someone who can help me with the new version of the app. .
Postmates Cons: Awful customer service.
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