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I ordered through Postmates from Swanya Thai Cuisine
4322 Sepulveda Blvd
Culver City, CA 90230 today May 8th 2021 and the order was confirmed through my email at 5:04pm. They texted ONCE at 5:59pm that the order was taking longer than expected and would arrive in 47mins.
I was charged over $80 for an order I did NOT receive. I kept checking the app and the driver Kiante J. was in the same location for over 3 hours saying 22-26mins away. I tried contacting the driver several times via text and calling with no response.
I called the restaurant and they told me the Postmate Driver Kiante J. Never arrived to pick up my order and they threw my food away. This is unacceptable and extremely unprofessional. My total of $81.31 is still charged to my debit card and I never received my purchase as it wasn't even picked up from the restaurant.
I am requesting a full refund of my money on my debit card.
No need for credit or promos; you have lost me as a Postmates customer for good. All I want for this issue to be resolved is for a full cash refund.
User's recommendation: Postmates is a complete waste your of time and money.
Monetary Loss: $81.
Preferred solution: Full refund.
Postmates Pros: Easy to take my money.
Postmates Cons: Orders never arrive, Multiple charges without permission.