Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

Update by user May 07, 2021

Merchant said it is Postmates problem not theirs.

Original review posted by user May 07, 2021

On Friday, April 30 I placed an order through Postmates with Simple Things restaurant in west Hollywood. The order was confirmed at 4:19 PM, at 4:45 I received a text from Postmates that the order was ready for pick up.

I was nearby, and arrived at 4:48 PM. The restaurant was closed. There was an employee inside who refused to open the door, but shouted through the door that they closed at 3 PM. I contacted the restaurant the next day and was told by an employee to contact the manager on Monday.

I did so And the manager informed me that it was Postmates Problem not theirs. I attempted to file a grievance on the Postmates website, but there was no question that pertained to this situation.

And the only thing I could find was contact the merchant. And as I said the merchant did not take responsibility.

responsibility.problem not theirs

User's recommendation: No recommendation.

Monetary Loss: $26.

Preferred solution: Full refund.

Postmates Cons: Some restaurants are exclusive to postmates no choices, Almost every time i ordered ive had problems with the order, Never received my food, Overcharge there is no number to call to talk to a person.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Postmates Reviews

  1. 4091 reviews
  2. 608 reviews
  3. 302 reviews
  4. 134 reviews
  5. 183 reviews
Postmates reviews