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Update by user May 07, 2021
Merchant said it is Postmates problem not theirs.
Original review posted by user May 07, 2021
On Friday, April 30 I placed an order through Postmates with Simple Things restaurant in west Hollywood. The order was confirmed at 4:19 PM, at 4:45 I received a text from Postmates that the order was ready for pick up.
I was nearby, and arrived at 4:48 PM. The restaurant was closed. There was an employee inside who refused to open the door, but shouted through the door that they closed at 3 PM. I contacted the restaurant the next day and was told by an employee to contact the manager on Monday.
I did so And the manager informed me that it was Postmates Problem not theirs. I attempted to file a grievance on the Postmates website, but there was no question that pertained to this situation.
And the only thing I could find was contact the merchant. And as I said the merchant did not take responsibility.
responsibility.problem not theirs
User's recommendation: No recommendation.
Monetary Loss: $26.
Preferred solution: Full refund.
Postmates Cons: Some restaurants are exclusive to postmates no choices, Almost every time i ordered ive had problems with the order, Never received my food, Overcharge there is no number to call to talk to a person.