Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

New Reviewer
0 comments
1.6

Our order was completely wrong after a two hour wait and we were only credited 31 dollars on our 45 dollar order. I wanted a burrito, taco, and chili rellano.

And I got some slop with broccoli and chicken. We didnt get our flan. This is what my girlfriend has to say.

this is the 1st time I've used postmates in over a year and I just want to give you an idea of my experience tonight. I ordered food from Mexican restaurant at 7:20pm.

it told me it would be 60 to 75 minutes for delivery and my estimated delivery time was 8:34.

around 8:30 it showed that the merchant took longer than expected to make my order, and the latest estimated time for my order to get here was NOW 8:57.

Then right around 8:55 the notification changed and said that my dinner was going to be here at 9:27 at the latest. 30 min later!! Then, when I finally saw the postmates driver get to the restaurant to pick up my order- when he left I saw ( screenshot attached ) a notification that said that he went to do another delivery on the way to mine. Even though I had already been waitingfor my food for over an hour and a half at this point!!!

i would have just cancelled the order, but it wanted to charge me a cancellation fee for this nonsense so I'd rather have had my dinner.

I really honestly believe that this whole meal should be free because my food I ordered at 7 didnt not get here until 2 hours after I ordered it but anyway...

so yeah I just want to share my experience of tonight. it sucked

Product or Service Mentioned: Postmates Delivery Service.

Monetary Loss: $40.

Preferred solution: Full refund and another free meal that is CORRECT .

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Postmates Reviews

  1. 2315 reviews
  2. 365 reviews
  3. 186 reviews
  4. 92 reviews
  5. 140 reviews
Postmates reviews