Postmates Phone Numbers and Emails

Toll-Free Number:

  • (800) 882-6106
    Only for the merchants

Customer Service:

  • (800) 882-6106
    Only for the merchants
  • (888) 815-7726
  • (866) 570-6466

Postmates Emails:

Customer Service
protection@postmates.com
Report a vehicle accident
Legal
Copyright Infringement Inquiries
pmlegal@postmates.com
CCPA Inquiries
ler@postmates.com
Law Enforcement Requests
Media
Marketing Inquiries, Opt-out of Marketing Emails, Press Inquiries
More phone numbers and emails Less phone numbers and emails

Issues fixed by Postmates

Issue

Have been trying to cancel membership since September 2020

Resolution

«Company fixed the issue and I have been provided with full refund. After 3 months, I finally(!!) received a response to an email and the promise of a refund for 6 months. I waited to post this until the funds were actually in my account. I’m still unhappy it took me so long to get this resolved, but at least it’s done. Still happy with Door Dash though!.»

by Ginger S Eoy
Issue

My name is TERRELL L WARDELL I did not get my order in my order was canceled

Resolution

«Company fixed the issue and I have been provided with full refund. My name is TERRELL L WARDELL I was charged Never got my order 66.88 Taco Bell I need my money back please.»

by Brently Kef

Postmates Contact Information

Postmates Website:

Postmates Online Chat:

Corporate Office Address:

Postmates Inc.
201 3rd Street, Suite 200
San Francisco, California 94103
United States

Other Info (opening hours):

Customer Service for Merchants: https://support.postmates.com/merchant

Alternative Mailing Address:

Postmates Inc.

425 Market Street 8th Floor

San Francisco, CA 94105


Postmates copyright agent

ZwillGen PLLC

1900 M St. NW, Suite 250

Washington, D.C. 20036


Other Location:

209 10th Ave S,

Nashville, TN 37203

Edit Business Info

How to Contact Postmates Customer Service?

Customers, courier service providers, and merchants can access the PostMates customer support on the help center, email, in-app call feature, or social media.

PostMates support has a comprehensive help center for fleet support, customer support, and merchant support. The customer help page offers information on account configuration, orders, and payments, while the fleet support offers drivers information regarding account configuration, picks, and deliveries, payouts, app issues, optimizing earnings, and ratings among others.

Finally, the merchant help section offers restaurant owners information regarding viewing order history, updating menu and prices, reporting incorrect prices, adjusting operating hours, and onboarding procedures for new merchants.

How to Contact PostMates Customer Service Via Phone or Email?

Although there is no public PostMates phone number, merchants can call customer support using the “contact support” option under “Help Feedback” in the app. This support line is available 24/7 for restaurant owners.

Similar to phone numbers, there is no public PostMates email address. However, buyers, merchants, and drivers can email the PostMates customer service by filling the contact us forms on their respective help sections.

To do so, go to the “submit request” segment and choose a category that you want to email about. Fill the form provided and submit. The PostMates customer support will get in touch soon.

How to Contact PostMates Customer Service Via Social Media?

PostMates has a dedicated Twitter customer support page (@Postmates_Help) where you can either tweet or message directly. PostMates notes on their Twitter bio that their customer support agents are available 24/7 to offer assistance. On their Facebook page, it is evident that they “typically respond in a few minutes”. On LinkedIn and Instagram, their response is not as timely as on Facebook and Twitter.

Read More
More information

Postmates Rating Based on 3.1K Reviews

Rating details

1.5
more details
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

Summary of Postmates Customer Service Calls

40.9K TOTAL
CALLS
01:31 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Postmates Customer Service?

Shipping and Delivery Question:

  • “Never received my food or refund”
  • “I ordered from sharetea and I didn't got my order but it says it's been delivered”
  • “Never received my irder”

Payments and Charges Question:

  • “Over charged”
  • “Unknown charge 9.99 on card”
  • “I was charged for a meal that was never made”

Product/ Service Question:

  • “Incorrect order”
  • “Missing items. Want food or refund.”
  • “Food not satisfactory”

Account Question:

  • “Account”
  • “Can't log into my account”
  • “Driver Account”

Activation/ Cancellation Question:

  • “Cancelled subscription was still charged”
  • “Cancel subscription”
  • “Cancel order”

Refund Question:

  • “Need refund”
  • “Refund 9.99”
  • “Refund”

Cards Question:

  • “My fleet card was never shipped to me”
  • “You keep charging my card”
  • “I can't active the card”

Request for Information Question:

  • “Membership question”
  • “Question.charge”
  • “Need to track my order”

Employment Question:

  • “Employment”
  • “W2”
  • “1099”

Website/ Application Question:

  • “App issues”
  • “Update on Application”
  • “App not working”

Staff Question:

  • “*** cx service”
  • “I never recieved my order , and on chat services not working”
  • “Customer service”

Return/ Replace Question:

  • “Hours of operation are changing”
  • “Drivers keep changing on my order”
  • “Tax return 2018”

Other Question:

  • “Can't pick up order”
  • “Dissatisfaction”
  • “Paysrubs”

About

Postmates Delivery Policy
To read more: https://postmates.com/alcohol
Postmates Terms of Service
To read more: https://postmates.com/legal/terms
Postmates Privacy Policy
To read more: https://postmates.com/legal/privacy
Top Postmates Services

Delivery Service, Customer Care, Vehicle Driver

Top Postmates Products

Mobile Application, Account, Website

Postmates Pros and Cons

Pros: Unable to contact customer service, Still trying to figure it out, Right now dont have any, Non existent customer service, Convenient

Cons: Terrible customer service, Unable to contact customer service, Website only no customer service calls, Terribel customer service and they stole money, Lack of customer support

Related Companies

Uber, Ubereats

Postmates reviews and complaints

Postmates is ranked 76 out of 335 in Food Delivery category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISAAmerican Express

Edit Description

Compare Postmates To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

DOORDASH
21880 reviews
1.8
Ubereats
19993 reviews
1.5
Grubhub
2282 reviews
1.5
Write a review
Do you have something to say about Postmates? What happened? What can we help you with?
Submit review Don't show this popup