Contact Postmates Customer Service
Postmates Phone Numbers and Emails
Toll-Free Number:
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(800) 882-6106Only for the merchants
Customer Service:
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(888) 815-7726
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(866) 570-6466
Postmates Emails:
Postmates Contact Information
Postmates Website:
Postmates Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
425 Market Street 8th Floor
San Francisco, CA 94105
Postmates copyright agent
ZwillGen PLLC
1900 M St. NW, Suite 250
Washington, D.C. 20036
Other Location:
209 10th Ave S,
Nashville, TN 37203
How to Contact Postmates Customer Service?
Customers, courier service providers, and merchants can access the Postmates customer support on the help center, email, in-app call feature, or social media.
Posmates support has a comprehensive help center for fleet support, customer support, and merchant support. The customer help page offers information on account configuration, orders, and payments, while the fleet support offers drivers information regarding account configuration, picks, and deliveries, payouts, app issues, optimizing earnings, and ratings among others.
Finally, the merchant help section offers restaurant owners information regarding viewing order history, updating menu and prices, reporting incorrect prices, adjusting operating hours, and onboarding procedures for new merchants.
Contact Postmates Customer Service Via Phone or Email
Although there is no public Postmates phone number, merchants can call customer support using the “contact support” option under “Help Feedback” in the app. This support line is available 24/7 for restaurant owners.
Similar to phone numbers, there is no public Postmates email address. However, buyers, merchants, and drivers can email the Postmates customer service by filling the contact us forms on their respective help sections.
To do so, go to the “submit request” segment and choose a category that you want to email about. Fill the form provided and submit. The Postmates customer support will get in touch soon.
Contact Postmates Customer Service Via Social Media
Postmates has a dedicated Twitter customer support page (@Postmates_Help) where you can either tweet or message directly. Postmates notes on their Twitter bio that their customer support agents are available 24/7 to offer assistance. On their Facebook page, it is evident that they “typically respond in a few minutes”. On LinkedIn and Instagram, their response is not as timely as on Facebook and Twitter.
Summary of Postmates Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Postmates Customer Service?
Shipping and Delivery Question:
- “Got the wrong order”
- “Didn't receive order”
- “Wrong order”
Payments and Charges Question:
- “Charges to my card”
- “My debit was charged and restaurant saying it wasn't”
- “Incorrect charge”
Product/ Service Question:
- “Waited two hours for our order and was assigned two different drivers then order was cancelled by them”
- “The postmate person been staying in the same place for a long time & my food was supposed to be here already”
- “Never got my food”
Activation/ Cancellation Question:
- “My order was canceled”
- “Cancel order”
- “Cancel membership”
Account Question:
- “Money hasn't gone back into my account”
- “Balance”
- “Account information”
Refund Question:
- “Refund”
- “I need a refund! I have been screwed out of over a $100 today because of Postmates”
- “Refunda”
Request for Information Question:
- “About a Order”
- “About my order that was never received”
- “I ordered through Postmates over an hour ago I need information on where the order was Picked up from”
Cards Question:
- “Postmates card”
- “Want to make sure you have the correct credit card”
- “Someone using my credit card”
Employment Question:
- “1099”
- “1099 taxes 2021”
- “Job opportunity”
Staff Question:
- “Horrible service”
- “Customer service”
- “I never recieved my order. I went on to the app to rate the service as terrible and it sent an 18% tip. I want that money back.”
Website/ Application Question:
- “The website says 50% off first 5 orders, go to check out and it doesn't apply”
- “Driver application”
- “App”
Return/ Replace Question:
- “Change address for current order”
- “Return”
- “Return request”
Other Question:
- “No driver to pick up order”
- “Prices”
- “Money”
About
Delivery Service, Customer Care, Membership
Mobile Application, Account, Website
Pros: Unable to contact customer service, Still trying to figure it out, Convenient, Non existent customer service, Right now dont have any
Cons: Terrible customer service, Unable to contact customer service, Website only no customer service calls, No customer service, Lack of customer support
,
Postmates is ranked 113 out of 327 in Food Delivery category
USA, Worldwide
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