Contact Postmates Customer Service
Postmates Phone Numbers and Emails
Toll-Free Number:
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(800) 882-6106Only For the Merchants
Customer Service:
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(888) 815-7726
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(866) 570-6466
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(800) 253-9377
Postmates Emails:
Postmates Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Postmates Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Postmates is 8008826106. 73% of consumers used this number to address their issues and concerns. Meanwhile, 53% of users reported contacting a real person successfully by dialing the phone number 8665706466.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Postmates may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Postmates Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Postmates is 8008826106. 73% of consumers used this number to address their issues and concerns. Meanwhile, 53% of users reported contacting a real person successfully by dialing the phone number 8665706466.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Postmates may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Postmates mainly because of product/ service, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Postmates is help@postmates.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Postmates Website:
Postmates Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
425 Market St., 8th Fl.
San Francisco, CA 94105
Uber Technologies, Inc.
Attn: Legal Department
1515 3rd St.
San Francisco, CA 94158
Postmates Copyright Agent
ZwillGen PLLC
1900 M St. NW, Ste 250
Washington, D.C. 20036
Other Location:
209 10th Av. S.
Nashville, TN 37203
Postmates Customer Service Reviews
Waited for an order for 90 minutes. It got cancelled.
I was told by customer service to suck an egg. You've got to be kidding me. Refund my single subscription. Block my number.
I have never received such terrible service in my life, and I said so on X. I never want anything to do with your company ever again.
You don't care about your customers, and you clearly don't care about wasting their time. The first representative literally ended the chat mid-conversation.
I placed an order last night. A driver was sent to pick it up. After a while, my order was cancelled. What happened was the first driver picked up my order but didn't deliver it. A second driver was sent to pick up my order and was informed someone picked it up already so it's obvious the first driver had stolen my order. By that time it was too late to place another order; they were closed. So today, I decided to order something. I ordered Burger King as follows:
1 chicken fry meal (chicken fries, French fries, and drink)=3 items
1 fiery bacon whopper=1 item
2 bacon kings= 2 items
1 mozzarella stick=1 item
1 large halvsies (half onion ring/half fry)=1 item
Total of 8 items.
I did not receive my halvsies. I only received 7 items, not 8. I took a picture of all the food and the receipt from the bag. Customer service says after reviewing my picture and receipt, the order matched the receipt so no refund for my missing item. I asked them to point out in the picture where my halvsies were and to count the items because they are not there - I did not receive them. Bottom line, with all the hassle I've been through in the past two days and how I have been treated, I will never order again. I am out the $5 for the item I didn't receive, but the way I was treated was horrible and I will definitely not use your service again. We pay to use your service monthly plus all the fees and are subjected to drivers stealing our orders and getting treated poorly by reps who don't care if we get our food or not. I will not pay anyone to treat me badly and end up paying for food I don't receive.
Charged my card but I didn't order anything. Tried to call the number provided and it's not a working number. Terrible!
7/21/2024 8:00 PM
I was passed out on the floor when the driver was attempting the delivery. Instead of following protocol, he waited for a long time + kept calling.
He delivered the cake, and left an angry, demeaning comment on my order.
I was found, revived and made it to the couch, I remembered the order, went to the app to see what had happened. I felt horrible that I missed the calls. Instead, I found that comment by the driver.
8:24 PM to 8:49 PM
I went to the chat to let them know what happened.
They were worse than the driver. So after ignoring me, getting around answering anything, and denying helping me with reporting this after asking 4 times, he ended our chat mid sentence.
I dont like leaving bad reviews, but chat rep pushed me too far. I went to leave review and rate the order.
Review that was attempted 5 times to leave:
The store was great! The driver, however, left the most rude comment on my order as I was actually passed out and almost dead on the floor. So, that was cool.
And then Marion, the chat customer service agent, whose response to my complaint was leave something in the review so he can read it and learn! and then blew me off all four times I asked for help and ended the chat without finishing the conversation. FYI, Marion, according to your companys policy, the drivers dont see the rating or comments for my safety (thanks!). Sadly, I dont get to have my education session with MYASNIK.
So, on principle, and because this whole situation is incredibly demeaning, Im escalating this as high as I can. Im posting this on every review site it can. And Im asking my journalist husband how to write an op-Ed to make this public. Once I was I was found and helped up, I checked my phone to make sure my order went okay and say sorry for being absent.
It was a lovely thing to read right after almost dying and in searing pain. So thank you, Postmates, for literally not caring about me, your drivers behavior, and obfuscating every request for assistance I asked for in the chat. Hats off to you! Hats off to misogynist and rude driver, MYASNIK.
And mostly, hats off to the pretend cheerful chat agent Marion who literally wouldnt answer one question and hung the chat up on me mid-conversation. You guys certainly know how to go out in full style. Thanks!
The next page gave me option to change the tip. I tried 4 times to delete the tip but the page wouldnt let me.
When I left his tip alone, I could submit my review.
So now Im laying on the couch, bruised and concussed, and beyond upset. Despite my husbands suggestion to chill out, I cant get over how I had been treated by 2 men who were rude, lacking empathy, and clearly were misogynists. Im saddened by their behavior (and in the chat, disregard for my disability). This is not just an Uber problem, but it was the last straw.
I believe in treating people with dignity. I also definitely will escalate the issue when I feel they arent. As Bob Belcher likes to say, Its the *principle*, Lynn! (Chefs kiss to anyone who loves Bobs Burgers as much as I do!)
9:15 pm
Uber removed my review, doubled the drivers tip without my permission, logged me out!
They are now making me update my password to get back in! I am back to the order, trying to review and leave my comment again. It was again deleted.
Its now been deleted four times. Each time it was immediately deleted.
I am also unable to change the drivers (now doubled) tip. Also, is it legal to tip more than I approved?
9:25 PM
Now I just cant log in at all. I was not going to use Postmates again. However, I am disabled, ill and cant drive.
I rely on Uber to get me to my numerous doctor appointments. Despite not agreeing with Ubers company ethos, Im on a small amount of disability and they tend to be way cheaper.
I used to use Postmates on a daily basis since they were beta testing in Los Angeles around 2012 for getting what keeps me alive and fed. Drivers kept leaving my orders on the sidewalk outside. Postmates/Uber did nothing about it so I stopped using them.
Tonight they were the only app with access to something I needed.
They confirmed they dont care about their employees or their consumers.
Its been a horrible night. Thanks for being a large part of that, Uber. For anyone who is counting: an extremely rude comment, rude customer service, being charged MORE tip money without my consent, deleting my reviews, restricting my accessAnd finally, denying an extremely sick woman a way they can get medical care they desperately require. Yay!
You know how to kick someone who is already - literally - on the ground.
Im off to escalate this with Uber Corporate. Wish me luck!
How Good is Postmates's Customer Service?
Summary of Postmates Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Postmates?
Shipping and Delivery Question:
- “Never received my food”
- “Delivery????”
- “Order not delivered”
Payments and Charges Question:
- “Cc charge”
- “I was charged twice for an order”
- “Did not apply discount to my order”
Product/ Service Question:
- “Incorrect order”
- “Promo not working”
- “Never got my food”
Refund Question:
- “Refund”
- “I want my refund”
- “I need a refund”
Activation/ Cancellation Question:
- “I want to cancel Subscription”
- Order canceled by Restaurant last minute
- “They took all of my money because of a cancellation order”
Account Question:
- “I have been trying to send my phone number in the sign up and it won't acknowledge my phone number”
- “Open restaurant account”
- “Account log in”
Request for Information Question:
- “Help with order”
- “Asking about a charge for Uber one”
- “To ask some questions”
Cards Question:
- “Postmates card”
- “Someone used my card”
- “Money taken from my card,restaurant has not received order”
Employment Question:
- “Job”
- “I need my 1099 tax form 2021”
- “1099”
Staff Question:
- Poor customer service and not getting what I asked for
- “Poor Service”
- “Reason for call is a rude employee and my order never arrived”
Website/ Application Question:
- “Website issue”
- “Did not order from the website they placed my food through. Need a refund ASAP”
- “App”
Return/ Replace Question:
- “Replacement on food”
- “Change my pieces into login”
- “We are closing the business in forest grove Oregon, do we need to return the postmates tablets?”
Other Question:
- “Hrlp”
- “Dispute price”
- “Didn't the correct items”
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