Contact Postmates Customer Service
Postmates Phone Numbers and Emails
Toll-Free Number:
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(800) 882-6106Only For the Merchants
Customer Service:
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(888) 815-7726
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(866) 570-6466
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(800) 253-9377
Postmates Emails:
How to Contact Postmates Customer Service?
Most Popular Number:
| Total calls: 74 841 | Issues resolved: 893 | Last call: Mar 16, 2025 |
Postmates Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Postmates Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Postmates is 8008826106. 73% of consumers used this number to address their issues and concerns. Meanwhile, 50% of users reported contacting a real person successfully by dialing the phone number 8665706466.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Postmates may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Postmates Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Postmates is 8008826106. 73% of consumers used this number to address their issues and concerns. Meanwhile, 50% of users reported contacting a real person successfully by dialing the phone number 8665706466.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Postmates may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Postmates mainly because of product/ service, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Postmates is help@postmates.com. 88% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Postmates Website:
Postmates Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
425 Market St., 8th Fl.
San Francisco, CA 94105
Uber Technologies, Inc.
Attn: Legal Department
1515 3rd St.
San Francisco, CA 94158
Postmates Copyright Agent
ZwillGen PLLC
1900 M St. NW, Ste 250
Washington, D.C. 20036
Other Location:
209 10th Av. S.
Nashville, TN 37203
Postmates Customer Service Reviews
Absolutely horrible. Horrendous.
A nightmare. Miserable.
Would never recommend to anybody alive. Run !!
I ordered dog food and I still have not received my order. This is poor customer service and this is not the first time this has happened.
No reply for no delivery of two tacos and no meat on two burgers. I need action.
What is phone of Postmates
How Good is Postmates's Customer Service?
Summary of Postmates Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Postmates?
Shipping and Delivery Question:
- “Didn't receive item”
- “I didn't get my order”
- “Wrong order delivered”
Payments and Charges Question:
- “Charged twice”
- “Processed payment no order”
- “Processed payment but no order”
Product/ Service Question:
- “Complaint”
- “I placed an order at Royal Farms and they sent out. They left out the order a 2 L soda Pepsi. They’re gonna send a 20 ounce Pepsi. The driver kept telling them no it’s a 2 L they’re saying no it’s a 20 ounce Pepsi. I have the receipt right he”
- “Unable to order food”
Refund Question:
- “Postmates took back a refund”
- “Need a refund”
- “Refund for my order”
Account Question:
- “Signing up”
- “Signing up new busines account”
- “Signing up as a driver”
Activation/ Cancellation Question:
- “I need to cancel order”
- “I need to cancel an order”
- “Order canceled by merchant 5min before drop off”
Request for Information Question:
- “I have couple of questions about delivery”
- “Need help starting”
- “About my food”
Cards Question:
- “I lost my saved card information and the order history is not to be seen”
- “Gift card not working”
- “Gift card”
Employment Question:
- “1099 taxes issues”
- “Employment”
- “Job”
Return/ Replace Question:
- “Incorrect order left at my door at 3am”
- “Return food”
- “Incorrect order and no possible way to contact through app or website”
Website/ Application Question:
- “I don't see my order on the app but yet I was charged for it. Help.”
- “App malfunction and you took my money”
- “Im a first time user on your app and one of your drivers stole my food”
Staff Question:
- “Bad experience and unprofessional”
- “Driver was unprofessional said he was checking something and took off with the food”
- “Manager’s name for employment”
Other Question:
- “Not rigj5 order”
- “Orders”
- “Double order”
Compare Postmates Customer Service To
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