Postmates Phone Numbers and Emails

Toll-Free Number:

  • (800) 882-6106
    Only For the Merchants
Send Message

Customer Service:

  • (888) 815-7726
  • (866) 570-6466

Postmates Emails:

Legal
Copyright Infringement Inquiries
Media
Marketing Inquiries, Press Inquiries
protection@postmates.com
Report a vehicle accident
help@postmates.com
pmlegal@postmates.com
CCPA Inquiries
ler@postmates.com
Law Enforcement Requests
sms-settings@postmates.com
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More phone numbers and emails Less phone numbers and emails

How to Contact Postmates Customer Service?

Most Popular Number:

(800) 882-6106 Only For the Merchants
Total calls: 68 984 Issues resolved: 826 Last call: Jun 6, 2023

Contact Postmates Customer Service Via Phone

Postmates' Contact Us page does not include a phone number for customer service.
Instead, there is a series of prompts and a menu through which you can send a message to the company via the website.

A phone number can be found deep within the Postmates Terms and Conditions.
Postmates.com says in a legal notice for California residents that they can contact the company “in order to resolve a complaint regarding the Platform or the receive further information” using this phone number 800-952-5210.

PissedConsumer discovered that you can contact the company's customer service by calling the Postmates phone number at (800) 882-6106.

Contact Postmates Customer Service Via Social Media

Postmates has a dedicated Twitter customer support page (@Postmates_Help) where you can either tweet or message directly. Postmates notes on their Twitter bio that their customer support agents are available 24/7 to offer assistance. On their Facebook page, it is evident that they “typically respond in a few minutes”. On LinkedIn and Instagram, their response is not as timely as on Facebook and Twitter.

Contact Information

Postmates Website:

Postmates Help Center:

Corporate Office Address:

Postmates Inc.
201 3rd St., Suite 200
San Francisco, California 94103
United States

Other Info (opening hours):

Mailing Address:

425 Market St., 8th Fl.

San Francisco, CA 94105


Postmates Copyright Agent

ZwillGen PLLC

1900 M St. NW, Ste 250

Washington, D.C. 20036


Other Location:

209 10th Av. S.

Nashville, TN 37203

Postmates Customer Service Reviews

1.3 / 5
Bad
Patricia H Pob
Order incorrect
1.0

My order was incorrect. My coffee was incorrect. My tea was incorrect. My hamburger when I pulled it out of the bag. The wrapping was open all the lettuce...

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Pissedconsumer4581576
Para deliberes trabajo

Para mi siempre fue muy importante trabahar con postmates ya que fue una compania donde yo aprendi much sobre Los deliberes, y por eso quiero volver a trbajar...

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How Good is Postmates's Customer Service?

Xiara Jgc
Xiara Jgc
Feels Disappointed | Jun 04, 2023

I generally have had good experiences but I have had the most difficulty when I need to speak with customer service to resolve an issue I'm experiencing with the delivery person... specifically, ones that do not speak english and unable to communicate with them.

Read full quote
Eartha J Lfq
Eartha J Lfq
Feels Neutral | Jun 02, 2023

Gave refund for my food poisoning

Read full quote
Azelia Nai
Azelia Nai
Feels Disappointed | May 25, 2023

No one ever responded to me.

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Pavan Vjc
Pavan Vjc
Feels Disappointed | May 22, 2023

*** definitely and customer service.

Read full quote
Richelle R Lzn
Richelle R Lzn
Feels Disappointed | May 20, 2023

***

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Remmi Jnh
Remmi Jnh
Feels Disappointed | May 18, 2023

Not helpful, I could not talk to chat with anyone

Read full quote

Summary of Postmates Customer Service Calls

91.3K TOTAL
CALLS
01:25 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Postmates?

Shipping and Delivery Question:

  • “Order not delivered and charged”
  • “Didn't get ordee”
  • “Delivery issues”

Payments and Charges Question:

  • “Charged twice”
  • “A charge went through that shouldn't have”
  • “Over charged”

Product/ Service Question:

  • “Stolen food”
  • “Cold food delivered, it was terrible”
  • “Incorrect order”

Activation/ Cancellation Question:

  • “Order canceled and charged”
  • “Cancel membership and refund”
  • “Cancel my membership”

Refund Question:

  • “Refund needed”
  • “Refund”
  • “I want my refund and the driver written up”

Account Question:

  • “Can't get into account”
  • “Account theft”
  • “Can't get into my account”

Request for Information Question:

  • “To find out if I am a member and to cancel if I am”
  • “Check on my account”
  • “Need help w order in progress”

Cards Question:

  • “Took my money off my card”
  • “Won't let me pay with the valid credit card”
  • “Credit Card Fraud”

Employment Question:

  • “Job”
  • “Verify employment”
  • “I'm having problem applying for post mates jobs”

Staff Question:

  • “Customer service issue”
  • “Service mail box management”
  • “Service and food”

Website/ Application Question:

  • “I cannot find Waffle House on your Website.”
  • “There is an issue with my application”
  • “Website down”

Return/ Replace Question:

  • “Received replacement items I did not approve and cannot use”
  • “Missing items. Restaurant agreed to replace”
  • “I need my 2020 taxe return 1099”

Other Question:

  • “Romper ER al v post mates”
  • “Their mistake!”
  • “Driver did not pick up order”

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