Contact Postmates Customer Service
Postmates Phone Numbers and Emails
Toll-Free Number:
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(866) 570-6466
Customer Service:
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(650) 960-6637App Support
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(800) 253-9377
Media:
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(833) 275-3287Opt-out of Marketing Emails
Postmates Emails:
Postmates Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Postmates Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Postmates is (866) 570-6466. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 47% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Monday and Sunday. The average call time is 4 minutes.
Be prepared for the call as Postmates may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Postmates Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Postmates is (866) 570-6466. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 47% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Monday and Sunday. The average call time is 4 minutes.
Be prepared for the call as Postmates may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
People call Postmates mainly because of product/ service, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Postmates is help@postmates.com. 87% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Postmates Customer Service?
Most Popular Number:
| Total calls: 7 645 | Issues resolved: 60 | Last call: Mar 9, 2026 |
Contact Information
Postmates Website:
Postmates Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
425 Market St., 8th Fl.
San Francisco, CA 94105
Uber Technologies, Inc.
Attn: Legal Department
1515 3rd St.
San Francisco, CA 94158
Postmates Copyright Agent
ZwillGen PLLC
1900 M St. NW, Ste 250
Washington, D.C. 20036
Other Location:
209 10th Av. S.
Nashville, TN 37203
Postmates Customer Service Reviews
To whom it may concern,
My name is Shane Daugherty and I went to place an order with Newks through Postmates. When I hit complete, it said the merchant was out of some items, so it prompted me to select the button to edit the order. I clicked that button, and the screen changed to show the items for half a second, immediately glitched, and all of a sudden the screen said order placed. I then was so confused, so I hit cancel order (I've worked in restaurants for years, so I know the system automatically accepts it and I didn't want a ticket printed out).
Long story short, it charged me the cancellation fee, so I contacted support. They refused to do anything other than offer a $5.00 credit. I was obviously upset and confused, so I had a supervisor call me back. He then proceeded to tell me (after reiterating there is nothing he can do for the app glitching) that no, in fact, I was actually lying and the app did not glitch. He also said they never advise to cancel the order as if this is common knowledge, but there is no other button or sign anywhere saying this in the app. Furiously, I hung up the phone.
I have no idea why a customer is being penalized a charge for a glitch in the service. This makes zero sense to me. Besides the fact a supervisor gaslit me on the phone over this, it is absolutely beyond me why a multi-billion dollar corporation would not return my $20. I don't use DoorDash. Only Postmates. I tell everyone to use it exclusively. I am so upset that a service had failed (like yeah, technological devices glitch every once in a while—it shouldn't be a big deal?) and the customer was blamed, gaslit, and charged.
I've worked in the restaurant and customer service industry for 15 years. I am unbelievably disappointed.
Food was delivered to the wrong place, I never received it. They refunded by total, but never refunded the tip to the driver.
Was not able to get a hold of a live agent
How Good is Postmates's Customer Service?
Summary of Postmates Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Postmates?
Shipping and Delivery Question:
- “Missing order”
- “The courier is so far away and he picked up another delivery before mine. I want a refund.”
- “Order was not delivered”
Product/ Service Question:
- “Food was incorrect”
- “Food”
- “Complaint”
Payments and Charges Question:
- “Bill”
- “59 dollar unknown charge”
- “Charge me $59 for a product I never received”
Refund Question:
- “Refund”
- “I need a refund”
- “Issue with refund”
Account Question:
- “Promo code won’t work”
- “Blocked”
- “Money was taken out my account”
Activation/ Cancellation Question:
- “Cancelled or that wasn’t refunded.”
- “My order was cancelled and I got charge 15.00”
- “Cancelled order”
Request for Information Question:
- “To speak with a live person”
- “I need help order do to my disability”
- “Need help”
Cards Question:
- “Can't use gift card because phone number in use”
- “Valid card being declined”
- “I was trying to get a new card so that I could continue working with you guys. My card expired 8/23”
Employment Question:
- “1099”
- “Job”
- “Employment”
Return/ Replace Question:
- “Need to change my delivery address”
- “Replacement”
- “Order was incorrect”
Website/ Application Question:
- “The app won't accept my card”
- “You have my website on Postmates”
- “Issue with website”
Staff Question:
- “Terrible service”
- “Dissatisfied with service”
- “Customer service”
Other Question:
- “Report an order”
- “I didn’t receive my 75% off when I checked out”
- “Issues with order”
Compare Postmates Customer Service To
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