Postmates Phone Numbers and Emails

Toll-Free Number:

  • (800) 882-6106
    Only For the Merchants
Send Message

Customer Service:

  • (888) 815-7726
  • (866) 570-6466

Postmates Emails:

Copyright Infringement Inquiries
Marketing Inquiries, Press Inquiries
Report a vehicle accident
CCPA Inquiries
Law Enforcement Requests
Opt-out of Marketing Emails
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Postmates Customer Service?

Most Popular Number:

(800) 882-6106 Only For the Merchants
Total calls: 68 984 Issues resolved: 826 Last call: Jun 6, 2023

Contact Postmates Customer Service Via Phone

Postmates' Contact Us page does not include a phone number for customer service.
Instead, there is a series of prompts and a menu through which you can send a message to the company via the website.

A phone number can be found deep within the Postmates Terms and Conditions. says in a legal notice for California residents that they can contact the company “in order to resolve a complaint regarding the Platform or the receive further information” using this phone number 800-952-5210.

PissedConsumer discovered that you can contact the company's customer service by calling the Postmates phone number at (800) 882-6106.

Contact Postmates Customer Service Via Social Media

Postmates has a dedicated Twitter customer support page (@Postmates_Help) where you can either tweet or message directly. Postmates notes on their Twitter bio that their customer support agents are available 24/7 to offer assistance. On their Facebook page, it is evident that they “typically respond in a few minutes”. On LinkedIn and Instagram, their response is not as timely as on Facebook and Twitter.

Contact Information

Postmates Website:

Postmates Help Center:

Corporate Office Address:

Postmates Inc.
201 3rd St., Suite 200
San Francisco, California 94103
United States

Other Info (opening hours):

Mailing Address:

425 Market St., 8th Fl.

San Francisco, CA 94105

Postmates Copyright Agent

ZwillGen PLLC

1900 M St. NW, Ste 250

Washington, D.C. 20036

Other Location:

209 10th Av. S.

Nashville, TN 37203

Postmates Customer Service Reviews

1.3 / 5
Patricia H Pob
Order incorrect

My order was incorrect. My coffee was incorrect. My tea was incorrect. My hamburger when I pulled it out of the bag. The wrapping was open all the lettuce...

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Para deliberes trabajo

Para mi siempre fue muy importante trabahar con postmates ya que fue una compania donde yo aprendi much sobre Los deliberes, y por eso quiero volver a trbajar...

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How Good is Postmates's Customer Service?

Xiara Jgc
Xiara Jgc
Feels Disappointed | Jun 04, 2023

I generally have had good experiences but I have had the most difficulty when I need to speak with customer service to resolve an issue I'm experiencing with the delivery person... specifically, ones that do not speak english and unable to communicate with them.

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Eartha J Lfq
Eartha J Lfq
Feels Neutral | Jun 02, 2023

Gave refund for my food poisoning

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Azelia Nai
Azelia Nai
Feels Disappointed | May 25, 2023

No one ever responded to me.

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Pavan Vjc
Pavan Vjc
Feels Disappointed | May 22, 2023

*** definitely and customer service.

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Richelle R Lzn
Richelle R Lzn
Feels Disappointed | May 20, 2023


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Remmi Jnh
Remmi Jnh
Feels Disappointed | May 18, 2023

Not helpful, I could not talk to chat with anyone

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Summary of Postmates Customer Service Calls

01:25 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Postmates?

Shipping and Delivery Question:

  • “Order not delivered and charged”
  • “Didn't get ordee”
  • “Delivery issues”

Payments and Charges Question:

  • “Charged twice”
  • “A charge went through that shouldn't have”
  • “Over charged”

Product/ Service Question:

  • “Stolen food”
  • “Cold food delivered, it was terrible”
  • “Incorrect order”

Activation/ Cancellation Question:

  • “Order canceled and charged”
  • “Cancel membership and refund”
  • “Cancel my membership”

Refund Question:

  • “Refund needed”
  • “Refund”
  • “I want my refund and the driver written up”

Account Question:

  • “Can't get into account”
  • “Account theft”
  • “Can't get into my account”

Request for Information Question:

  • “To find out if I am a member and to cancel if I am”
  • “Check on my account”
  • “Need help w order in progress”

Cards Question:

  • “Took my money off my card”
  • “Won't let me pay with the valid credit card”
  • “Credit Card Fraud”

Employment Question:

  • “Job”
  • “Verify employment”
  • “I'm having problem applying for post mates jobs”

Staff Question:

  • “Customer service issue”
  • “Service mail box management”
  • “Service and food”

Website/ Application Question:

  • “I cannot find Waffle House on your Website.”
  • “There is an issue with my application”
  • “Website down”

Return/ Replace Question:

  • “Received replacement items I did not approve and cannot use”
  • “Missing items. Restaurant agreed to replace”
  • “I need my 2020 taxe return 1099”

Other Question:

  • “Romper ER al v post mates”
  • “Their mistake!”
  • “Driver did not pick up order”

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