Contact Postmates Customer Service
Postmates Phone Numbers and Emails
Toll-Free Number:
-
(800) 882-6106Only For the Merchants
Customer Service:
-
(888) 815-7726
-
(866) 570-6466
Postmates Emails:
Legal
Copyright Infringement Inquiries
Media
Marketing Inquiries, Press Inquiries
protection@postmates.com
Report a vehicle accident
Contact Information
Postmates Website:
Postmates Help Center:
Corporate Office Address:
Postmates Inc.
201 3rd St., Suite 200
San Francisco,
California
94103
United States
Other Info (opening hours):
Mailing Address:
425 Market St., 8th Fl.
San Francisco, CA 94105
Postmates Copyright Agent
ZwillGen PLLC
1900 M St. NW, Ste 250
Washington, D.C. 20036
Other Location:
209 10th Av. S.
Nashville, TN 37203
How Good is Postmates's Customer Service?
Summary of Postmates Customer Service Calls
91.3K
TOTAL
CALLS
CALLS
01:25
AVG CALL
DURATION
DURATION
3%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Postmates?
Shipping and Delivery Question:
- “Order not delivered and charged”
- “Didn't get ordee”
- “Delivery issues”
Payments and Charges Question:
- “Charged twice”
- “A charge went through that shouldn't have”
- “Over charged”
Product/ Service Question:
- “Stolen food”
- “Cold food delivered, it was terrible”
- “Incorrect order”
Activation/ Cancellation Question:
- “Order canceled and charged”
- “Cancel membership and refund”
- “Cancel my membership”
Refund Question:
- “Refund needed”
- “Refund”
- “I want my refund and the driver written up”
Account Question:
- “Can't get into account”
- “Account theft”
- “Can't get into my account”
Request for Information Question:
- “To find out if I am a member and to cancel if I am”
- “Check on my account”
- “Need help w order in progress”
Cards Question:
- “Took my money off my card”
- “Won't let me pay with the valid credit card”
- “Credit Card Fraud”
Employment Question:
- “Job”
- “Verify employment”
- “I'm having problem applying for post mates jobs”
Staff Question:
- “Customer service issue”
- “Service mail box management”
- “Service and food”
Website/ Application Question:
- “I cannot find Waffle House on your Website.”
- “There is an issue with my application”
- “Website down”
Return/ Replace Question:
- “Received replacement items I did not approve and cannot use”
- “Missing items. Restaurant agreed to replace”
- “I need my 2020 taxe return 1099”
Other Question:
- “Romper ER al v post mates”
- “Their mistake!”
- “Driver did not pick up order”
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Postmates