Contact Postmates Customer Service
Postmates Phone Numbers and Emails
Only for the merchants
Only for the merchants
- (888) 815-7726
- (866) 570-6466
Issues fixed by Postmates
Have been trying to cancel membership since September 2020
«Company fixed the issue and I have been provided with full refund. After 3 months, I finally(!!) received a response to an email and the promise of a refund for 6 months. I waited to post this until the funds were actually in my account. I’m still unhappy it took me so long to get this resolved, but at least it’s done. Still happy with Door Dash though!.»
My name is TERRELL L WARDELL I did not get my order in my order was canceled
«Company fixed the issue and I have been provided with full refund. My name is TERRELL L WARDELL I was charged Never got my order 66.88 Taco Bell I need my money back please.»
Postmates Contact Information
Postmates Online Chat:
Corporate Office Address:
Other Info (opening hours):
Customer Service for Merchants: https://support.postmates.com/merchant
Alternative Mailing Address:
425 Market Street 8th Floor
San Francisco, CA 94105
Postmates copyright agent
1900 M St. NW, Suite 250
Washington, D.C. 20036
209 10th Ave S,
Nashville, TN 37203
How to Contact Postmates Customer Service?
Customers, courier service providers, and merchants can access the PostMates customer support on the help center, email, in-app call feature, or social media.
PostMates support has a comprehensive help center for fleet support, customer support, and merchant support. The customer help page offers information on account configuration, orders, and payments, while the fleet support offers drivers information regarding account configuration, picks, and deliveries, payouts, app issues, optimizing earnings, and ratings among others.
Finally, the merchant help section offers restaurant owners information regarding viewing order history, updating menu and prices, reporting incorrect prices, adjusting operating hours, and onboarding procedures for new merchants.
How to Contact PostMates Customer Service Via Phone or Email?
Although there is no public PostMates phone number, merchants can call customer support using the “contact support” option under “Help Feedback” in the app. This support line is available 24/7 for restaurant owners.
Similar to phone numbers, there is no public PostMates email address. However, buyers, merchants, and drivers can email the PostMates customer service by filling the contact us forms on their respective help sections.
To do so, go to the “submit request” segment and choose a category that you want to email about. Fill the form provided and submit. The PostMates customer support will get in touch soon.
How to Contact PostMates Customer Service Via Social Media?
PostMates has a dedicated Twitter customer support page (@Postmates_Help) where you can either tweet or message directly. PostMates notes on their Twitter bio that their customer support agents are available 24/7 to offer assistance. On their Facebook page, it is evident that they “typically respond in a few minutes”. On LinkedIn and Instagram, their response is not as timely as on Facebook and Twitter.
Summary of Postmates Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Postmates Customer Service?
Shipping and Delivery Question:
- “Never received my food or refund”
- “I ordered from sharetea and I didn't got my order but it says it's been delivered”
- “Never received my irder”
Payments and Charges Question:
- “Over charged”
- “Unknown charge 9.99 on card”
Product/ Service Question:
- “Incorrect order”
- “Missing items. Want food or refund.”
- “Food not satisfactory”
- “Can't log into my account”
- “Driver Account”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel order”
- “Need refund”
- “Refund 9.99”
- “You keep charging my card”
- “I can't active the card”
Request for Information Question:
- “Membership question”
- “Need to track my order”
Website/ Application Question:
- “App issues”
- “Update on Application”
- “App not working”
- “*** cx service”
- “Customer service”
Return/ Replace Question:
- “Hours of operation are changing”
- “Drivers keep changing on my order”
- “Tax return 2018”
- “Can't pick up order”
Delivery Service, Customer Care, Vehicle Driver
Mobile Application, Account, Website
Pros: Unable to contact customer service, Still trying to figure it out, Right now dont have any, Non existent customer service, Convenient
Cons: Terrible customer service, Unable to contact customer service, Website only no customer service calls, Terribel customer service and they stole money, Lack of customer support
Postmates is ranked 76 out of 335 in Food Delivery category
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