Postmates Phone Numbers and Emails

Toll-Free Number:

  • (800) 882-6106
    Only for the merchants

Customer Service:

  • (888) 815-7726
  • (866) 570-6466

Postmates Emails:

Customer Service
Legal
Copyright Infringement Inquiries
Media
Marketing Inquiries, Press Inquiries
protection@postmates.com
Report a vehicle accident
pmlegal@postmates.com
CCPA Inquiries
ler@postmates.com
Law Enforcement Requests
sms-settings@postmates.com
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Postmates Contact Information

Postmates Website:

Postmates Help Center:

Corporate Office Address:

Postmates Inc.
201 3rd Street, Suite 200
San Francisco, California 94103
United States

Other Info (opening hours):

Mailing Address:

425 Market Street 8th Floor

San Francisco, CA 94105


Postmates copyright agent

ZwillGen PLLC

1900 M St. NW, Suite 250

Washington, D.C. 20036


Other Location:

209 10th Ave S,

Nashville, TN 37203

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How to Contact Postmates Customer Service?

Customers, courier service providers, and merchants can access the Postmates customer support on the help center, email, in-app call feature, or social media.

Posmates support has a comprehensive help center for fleet support, customer support, and merchant support. The customer help page offers information on account configuration, orders, and payments, while the fleet support offers drivers information regarding account configuration, picks, and deliveries, payouts, app issues, optimizing earnings, and ratings among others.

Finally, the merchant help section offers restaurant owners information regarding viewing order history, updating menu and prices, reporting incorrect prices, adjusting operating hours, and onboarding procedures for new merchants.

Contact Postmates Customer Service Via Phone or Email

Although there is no public Postmates phone number, merchants can call customer support using the “contact support” option under “Help Feedback” in the app. This support line is available 24/7 for restaurant owners.

Similar to phone numbers, there is no public Postmates email address. However, buyers, merchants, and drivers can email the Postmates customer service by filling the contact us forms on their respective help sections.

To do so, go to the “submit request” segment and choose a category that you want to email about. Fill the form provided and submit. The Postmates customer support will get in touch soon.

Contact Postmates Customer Service Via Social Media

Postmates has a dedicated Twitter customer support page (@Postmates_Help) where you can either tweet or message directly. Postmates notes on their Twitter bio that their customer support agents are available 24/7 to offer assistance. On their Facebook page, it is evident that they “typically respond in a few minutes”. On LinkedIn and Instagram, their response is not as timely as on Facebook and Twitter.

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More information

Postmates Rating Based on 5.3K Reviews

Rating details

1.4
more details
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

Summary of Postmates Customer Service Calls

80.5K TOTAL
CALLS
01:29 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Postmates Customer Service?

Shipping and Delivery Question:

  • “Got the wrong order”
  • “Didn't receive order”
  • “Wrong order”

Payments and Charges Question:

  • “Charges to my card”
  • “My debit was charged and restaurant saying it wasn't”
  • “Incorrect charge”

Product/ Service Question:

  • “Waited two hours for our order and was assigned two different drivers then order was cancelled by them”
  • “The postmate person been staying in the same place for a long time & my food was supposed to be here already”
  • “Never got my food”

Activation/ Cancellation Question:

  • “My order was canceled”
  • “Cancel order”
  • “Cancel membership”

Account Question:

  • “Money hasn't gone back into my account”
  • “Balance”
  • “Account information”

Refund Question:

  • “Refund”
  • “I need a refund! I have been screwed out of over a $100 today because of Postmates”
  • “Refunda”

Request for Information Question:

  • “About a Order”
  • “About my order that was never received”
  • “I ordered through Postmates over an hour ago I need information on where the order was Picked up from”

Cards Question:

  • “Postmates card”
  • “Want to make sure you have the correct credit card”
  • “Someone using my credit card”

Employment Question:

  • “1099”
  • “1099 taxes 2021”
  • “Job opportunity”

Staff Question:

  • “Horrible service”
  • “Customer service”
  • “I never recieved my order. I went on to the app to rate the service as terrible and it sent an 18% tip. I want that money back.”

Website/ Application Question:

  • “The website says 50% off first 5 orders, go to check out and it doesn't apply”
  • “Driver application”
  • “App”

Return/ Replace Question:

  • “Change address for current order”
  • “Return”
  • “Return request”

Other Question:

  • “No driver to pick up order”
  • “Prices”
  • “Money”

About

Postmates Delivery Policy
To read more: https://postmates.com/alcohol
Postmates Terms of Service
To read more: https://postmates.com/legal/terms
Postmates Privacy Policy
To read more: https://postmates.com/legal/privacy
Top Postmates Services

Delivery Service, Customer Care, Membership

Top Postmates Products

Mobile Application, Account, Website

Postmates Pros and Cons

Pros: Unable to contact customer service, Still trying to figure it out, Convenient, Non existent customer service, Right now dont have any

Cons: Terrible customer service, Unable to contact customer service, Website only no customer service calls, No customer service, Lack of customer support

Related Companies

Uber, Ubereats

Postmates reviews and complaints

Postmates is ranked 113 out of 327 in Food Delivery category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISAAmerican ExpressDiscover

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