Jamie S Tqf

I didn’t get my order

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I misspelled address on the app but I fixed it I never got my order after I gave him the right address
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Loss:
$20

Preferred solution: Full refund

User's recommendation: Put down the right address

Vincent V Nxn

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Verified Reviewer

Am I still being a driver?

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I was a postmates driver wanting to come back to business. I lost my password and username. My phone and e mail Are still the same: vincentptv123@***.com , 385299****. Thanks.
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Preferred solution: Deliver product or service ordered

Tay C Tea

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Verified Buyer
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Verified Reviewer

Missing items/ refund

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Postmates - Missing items/ refund
Helped me with my concern immediately. They give you your refund if you are missing an item. It may suck that you didnt get what you order but getting your money back is a good feeling.
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Pros:
  • Refund you if you missing a item
Cons:
  • Restaurant forget a item
Betsabe Uit

Clearance

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I was not cleared due to a past history that has been resolved on my end. I use to do postmate and took time off. I wanted to speak to someone regarding this issue.
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Rionna Oxc

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Verified Reviewer

Driver named YARA STOLE MY FOOD

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Postmates - Driver named YARA STOLE MY FOOD
Today I ordered a pie from Marie calendars and the driver came. Took a picture drop the food off and you could see her on my camera taking the food with her so I called her, confronted her and she threatened to find me and I told her to come down and she didnt but she threatened me. She was willing to go to the extreme to keep a pie, so Im reviewing footage that Im about to post. Youre going to see her taking my stuff.
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Loss:
$28

Preferred solution: Apology

User's recommendation: Drivers stole my food

Dana G Vsq

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Verified Buyer
| map-marker Jackson, Mississippi

Missing sauces

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Postmates - Missing sauces
Postmates - Missing sauces - Image 2
Our sauces were missing from our order, the only reason we order Zaxbys is for the sauce and we didnt get any or the other sauces we ordered!!!
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Loss:
$34
Cons:
  • Missing sauces

Preferred solution: Full refund

Sara F Ply
map-marker Topeka, Kansas

Debit card charged no order placed

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I was charged for an order I wasn't placing. I was just changing payment method. Called the store they don't have an order for me but my bank account was charged
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Loss:
$19

Preferred solution: Full refund

Resolved
LaShanae T
map-marker Houston, Texas

Resolved: My order

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Updated by user Aug 23, 2022

Company fixed the issue and I have been provided with full refund.

Original review Aug 23, 2022
I order from two different restaurant in in two different days one from McDonalds and Popeyes and I very disappointed. For McDonalds my dasher didnt bring my order and Popeyes my food was cold hard and barely food in it to say I waited almost an hour to get. How can yall help me with this.
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Loss:
$59

Preferred solution: Full refund

Jennifer M Mus

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Verified Buyer
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Verified Reviewer
| map-marker Tucson, Arizona

Driver problem

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Postmates - Driver problem
The delivery driver dropped my food five feet from the street, at first I thought it was across the street on the curb.
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Pros:
  • Delivered food
  • Variety and ease of use website and app

Preferred solution: Let the company propose a solution

Arlene M Ear

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Verified Reviewer
| map-marker Los Angeles, California

Charged I did not make

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I received an alert that a charge was debited from my Wells Fargo debit card. I did not order anything from Postmates & requesting a FULL refund. Thank you, Arlene Mouton
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DeOnna B Jwv

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Verified Buyer
| map-marker Lubbock, Texas

Double charged

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Postmates - Double charged
Updated by user Jul 08, 2022

I want my money back

Original review Jul 08, 2022
I NEED A FULL REFUND OF THE TWI AMOUNTS THAT MY CARD WAS CHARGED, I HAVE GAVE ALL THE INFORMATION THAT YOU HAD ASKED FOR,BUT STILL NO RESULTS...I WANT MY MONEY BACK
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Loss:
$113
Pros:
  • Fast service
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Better. Customer service

Resolved
Stacy b Jsi

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Verified Buyer
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Verified Reviewer

Resolved: My food was missing a patty on 2 of my burgers who orders a burger with just 2 buns

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Postmates - My food was missing a patty on 2 of my burgers who orders a burger with just 2 buns
Postmates - My food was missing a patty on 2 of my burgers who orders a burger with just... - Image 2
Updated by user Jul 20, 2022

Company fixed the issue and I have been provided with full refund. They were able to provide a refund, Postmates always makes it right.

Original review Jun 19, 2022
This is now 2 times I ordered from you the 1 they cancelled my order and now we have burgers but no meet just buns , I want my money back I have pictures as well, this is why I will not renew my membership the same thing happened to my cousin I'll go to door dash
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Loss:
$22
Pros:
  • No line
Cons:
  • Charged for food never recieved
  • Never received my food order
  • Orders not being right

Preferred solution: Full refund

Sara C Ltw
map-marker Baltimore, Maryland

Hi, I am trying to reach someone so I can start back delivering

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I do not have one, I am just trying to sign in to delivery. When COVID-19 hit the world and everything was shut down, I could not make delivery, now that everything is up and seems to be running, I would like to starts delivery food again, I am not sure how to get back on your sing up list, because everything I tried fail. I tried to open my account, but the app keeps redirecting so if someone can call me at 267588****. to help me I would appreciate it.
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Preferred solution: I am trying to start back delivery food.

User's recommendation: Great job

Leon G Ysz
map-marker Tampa, Florida

Just to be nice

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I did get my fries from my order and this is the second time this has happened but the is my first time complaining
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Loss:
$7

Preferred solution: Full refund

User's recommendation: Just call in before you order

Anonymous
map-marker Fort Lauderdale, Florida

Order problem resolved

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Postmates addressed my Imy issue it was the restraunt f@d pizza saying they did not have my order after I paid and wasted my time for an hour with no help I called Postmates they cancelled it
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User's recommendation: Postmates is good