Postmates
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive order
User's recommendation: 2
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Winston Salem, North CarolinaHorrible Postmates Customer Service
- Horrible customer service via postmates and delivery driver
Preferred solution: Apology
User's recommendation: Don't use postmates due to all around poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPut temporary charges on my account
- Never had a problem with them
- Check your pmt method to verify chgs
User's recommendation: Ck your charges immediately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No response, no service
Company fixed the issue and I have been provided with full refund.
Cannot contact customer service b phone. Subway was simply puzzled.
- Many restaurants
- Delivery fails
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arvada, ColoradoOrdered delivered was made incorrectly
Preferred solution: Full refund
Mistaken
User's recommendation: Order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Fast Access For Help
- Great delivery service
- Driver phoned me
- Cannot reach postmates
- Impossible speak with anyone refunds
Preferred solution: Let the company propose a solution
User's recommendation: Cancel Order or Call if you can 1st
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp is not working and I need my refund
- Good delivery until they started taking my money
- Not being able to reach direct
- Cannot call customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Ysidro, CaliforniaMissing items
User's recommendation: If Postmates can't deliver fresh hot food then you should probably just go everyone should go get their own
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Los Angeles, CaliforniaUndercooked food
- No live person when there is an issue
- Not able to speak to customer service
Preferred solution: Full refund
User's recommendation: I wish you had more selections for a grieve! I tried help because my food was undercooked. I noticed your choices are not there for me.
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Verified Reviewer | Rehoboth Beach, DelawareMy order was canceled
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive order
So I had to reorder my food which was put on Uber Cash for my Postmates order. I haven't heard or received anything for the problem or mixup on whatever happened.
- Some drivers are really awesome
- Mostly good
- I can order food anywhere
- Took my money and never delivered my food
- Some drivers are able to lie about delivering the order
- Can not call someone directly
Preferred solution: Let the company propose a solution
User's recommendation: Try to pick your food up if you can yourself
Because my order was messed up
- 2nd time
- That the company should refund the customer themselves
- That
- Bring wrong orders
User's recommendation: Is to call befor you order this isn’t Postmates fault it’s Burger Kings for not giving me my order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerOrder.error
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marietta, GeorgiaNot being able to contact customer service
- Deliveries available
- Delivery outside of some business regular delivery area
- No personal interest in their customers
- No customer service over the phone
Preferred solution: Some sort of refund and apology.
User's recommendation: Check your orders before consumption
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