Annie F Poi

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Didn’t receive order

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Postmates - Didn’t receive order
I ordered and driver was on their way for long and it showed in map they were Getting closer. Then it said food delivered no call no food.
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User's recommendation: 2

Peaceful J

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| map-marker Winston Salem, North Carolina

Horrible Postmates Customer Service

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Horrible Postmates Customer Service
Horrible Postmates Customer Service - Image 2
Ordered BBQ ribs. Restaurant called with notification that the item was no longer available and advised to contact Postmates. Upon attempting to call Post Mates, no one answered. Successfully Contacted restaurant to adjust order. Postmates delivery driver texted "what apt...I'm out." I responded "what, you're out? Unit E, you haven't made the delivery yet. I then walked outside to meet driver to receive delivery.
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Cons:
  • Horrible customer service via postmates and delivery driver

Preferred solution: Apology

User's recommendation: Don't use postmates due to all around poor customer service.

Sheba E

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Put temporary charges on my account

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I have no problem with my order pending but I do get irritated when they put through the same charges twice. I understand that one should drop but why should I have to worry about that.
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Pros:
  • Never had a problem with them
Cons:
  • Check your pmt method to verify chgs

User's recommendation: Ck your charges immediately

Resolved
David Kearse

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Resolved: No response, no service

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Updated by user Sep 24, 2022

Company fixed the issue and I have been provided with full refund.

Updated by user Aug 25, 2022

Cannot contact customer service b phone. Subway was simply puzzled.

Original review Aug 25, 2022
Charged for a Subway order that was delivered to someone else, not me. Martin was the Dasher and I spoke with him about a mixup and he did something other than deliver to me.
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Loss:
$36
Pros:
  • Many restaurants
Cons:
  • Delivery fails

Preferred solution: Full refund

Monica R Eae

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| map-marker Arvada, Colorado

Ordered delivered was made incorrectly

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I need a refund for both salads as neither salad had lettuce in them. I called the manager of Red Robin and they said I need to go through you for the refund of both salads.
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Preferred solution: Full refund

Anonymous
map-marker Nashville, Tennessee

Mistaken

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I received a notice that my order could not be delivered, hour was. I decline my complaint. My Fionas delivered on time. Thank you, I apologize for the confusion.
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User's recommendation: Order

Dorothea W Cqo

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No Fast Access For Help

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I needed to clarify minimum promotion / delivery charge before delivery but no one to speak to via chat and phone lines always busy when you need help ASAP!! Too many online self help scenarios that don't help for ASAP charge questions before paying online...
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Loss:
$15
Pros:
  • Great delivery service
  • Driver phoned me
Cons:
  • Cannot reach postmates
  • Impossible speak with anyone refunds

Preferred solution: Let the company propose a solution

User's recommendation: Cancel Order or Call if you can 1st

Nathosia K

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App is not working and I need my refund

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Shrimp cold no condiments I requested rice hard been trying to contact Postmates since I received order
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Loss:
$30
Pros:
  • Good delivery until they started taking my money
Cons:
  • Not being able to reach direct
  • Cannot call customer service

Preferred solution: Full refund

Robert A Pam

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Verified Reviewer
| map-marker San Ysidro, California

Missing items

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Was missing one of my Big Macs from my McDonald's order and then when I went to go eat what food we did get delivered it was cold like cold cardboard it was like dried up cold french fries were soggy and cold and chewy the burgers and the chicken nuggets were just like cardboard they were so old like they've been sitting around somewhere for a long time
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User's recommendation: If Postmates can't deliver fresh hot food then you should probably just go everyone should go get their own

Cathryn N Qkk

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| map-marker Los Angeles, California

Undercooked food

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Postmates - Undercooked food
My last order I received fish and chips My whole dinner was undercooked! I tried to reach help but it was impossible to reach customer service on the app. They dont give very many choices! So Im trying to call you to discuss it. I hope this number is going to reach someone! Its very bad that fish and fries are both undercooked
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Loss:
$24
Pros:
  • No live person when there is an issue
Cons:
  • Not able to speak to customer service

Preferred solution: Full refund

User's recommendation: I wish you had more selections for a grieve! I tried help because my food was undercooked. I noticed your choices are not there for me.

Chadley P

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| map-marker Rehoboth Beach, Delaware

My order was canceled

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My order was canceled my money was taken. I ordered from 7 West Bistro, Towson, Md Order details Order# beb41b49-e71b-44c7-9bee 7c1de0f138c3 Order placed on Jun 3, 2022, 11:16 AM 7 West Bistro Grille I need my money refunded back.
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Loss:
$34

Preferred solution: Full refund

India C Trv

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Did not receive order

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Postmates - Did not receive order
Updated by user May 10, 2022

So I had to reorder my food which was put on Uber Cash for my Postmates order. I haven't heard or received anything for the problem or mixup on whatever happened.

Original review May 10, 2022
The order was placed for a location at McDonald's that is only a few minutes away from my living area,which for some reason the driver put on the app that I had received it and I hadn't.Then it was no way to contact the driver or immediately talk to someone to get my food or see what the problem was.
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Pros:
  • Some drivers are really awesome
  • Mostly good
  • I can order food anywhere
Cons:
  • Took my money and never delivered my food
  • Some drivers are able to lie about delivering the order
  • Can not call someone directly

Preferred solution: Let the company propose a solution

User's recommendation: Try to pick your food up if you can yourself

Anonymous
map-marker Panama City, Florida

Because my order was messed up

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My order didnt come with fires that was a big part of my meal and I was left with just a burger and a drink
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Pros:
  • 2nd time
  • That the company should refund the customer themselves
  • That
Cons:
  • Bring wrong orders

User's recommendation: Is to call befor you order this isn’t Postmates fault it’s Burger Kings for not giving me my order

Belinda B Dls

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Order.error

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Postmates - Order.error
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Postmates - Order.error - Image 3
Postmates - Order.error - Image 4
My order has been wrong most of the time and I ordered today and received the wrong order again and this is not fair. I called and called and the Uber person never answered. So Im reaching out because I have 3 kids to feed and myself and I did not get the order.
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Loss:
$30

Preferred solution: Full refund

Akilah L

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| map-marker Marietta, Georgia

Not being able to contact customer service

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Postmates - Not being able to contact customer service
Postmates - Not being able to contact customer service - Image 2
I have some restaurants that were not preparing food properly. Wanted to request a refund. Some food delivered to me cold.
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Loss:
$100
Pros:
  • Deliveries available
  • Delivery outside of some business regular delivery area
Cons:
  • No personal interest in their customers
  • No customer service over the phone

Preferred solution: Some sort of refund and apology.

User's recommendation: Check your orders before consumption