michelle D Kbo

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Verified Buyer

My pizza was late and it was cold

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Postmates - My pizza was late and it was cold
Postmates - My pizza was late and it was cold - Image 2
my pizza was late and cold I order from you all the time and I will no longer order from you unless I get a full refund
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Cons:
  • Late delivery and cold pizza

Preferred solution: Full refund

User's recommendation: I will not be ordering from you anymore unless I get a full refund

michelle D Kbo

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Verified Buyer
| map-marker Swansea, Illinois

My order was stone cold

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Postmates - My order was stone cold
Postmates - My order was stone cold - Image 2
my order was cold and it was late I would like a refund I order all the time and I will no longer be ordering because I believe I need a refund if I dont get a refund I will no longer order
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User's recommendation: I will not order anymore from you unless I get a refund

Jenna M Amo

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Verified Reviewer

Order not delivered and customer support

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My driver scammed me out of my order, and I am trying to get a refund. My driver told me that he had not picked up my order, and I should cancel it.

After I refused, saying I didn't want to get charged or an order I didn't receive, he asked for the "code to cancel my order" I gave him my code and he marked my order as delivered. There is proof of this in my chats with my driver.

I am extremely dissatisfied with my experience with Postmates support. I contacted support through the app, was transferred to a person, then was told that my chat was being transferred to a higher level team and that I would get contacted within 6 to 12 hours. It has been more than 24 hours, and I have not heard back.

When I called, I was told that I was not eligible for a refund because I hadn't contacted customer support within 48 hours of placing my order. After I said I had proof that I had contacted support and was never contacted back, I was told I would be sent an email to send in that proof.

I have not been sent that email.

I want a full refund for the charge on my credit card, as well as the $25 off code I had used on the order. This experience with unresponsive customer support is absolutely unacceptable and makes me hesitant to use postmates ever again

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Loss:
$9

Preferred solution: Full refund

Hannah N Jdr

Hope yall rot for scamming people

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Postmates - Hope yall rot for scamming people
You guys suck no reason why I pay 1.78 for a drink when I'm already paying 3 dollars extra for the damn meal
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Preferred solution: Price reduction

User's recommendation: Don’t order from Postmates or Uber eats they suck ***

John S Okd

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Verified Reviewer

Canceled order poor customer service

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Your customer service rep ended the chat without me evening finishing ! I made a simple mistake of ordering to the wrong store and canceled it but no I have no food or refund how absolutely disgusting
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Loss:
$12

Preferred solution: Full refund

Kalun M

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Verified Reviewer

Your driver stole $200 out of my wallet on camera

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Hi, your driver stole 200$ out of my wallet outside of pizza hut while picking up your order. It was the pizza hut at 1840 e charleston blvd las vegas, NV, 89101

He was caught on camera stealing my money out of my wallet, and i have to pay rent where i live at a WEEKLY RENTAL and I am about to be put on the street as a direct result of your employees actions.

I am going to loose all of my posessions because the house keepers will throw them all away when they clear my room out. I have 3 kids, and a dog and nowhere for them to stay while I work.

My entire family is going to suffer emotional trauma as well as a huge monetary loss, and I am dying of cancer and can barely take care of them as it is. I am going to file a police report in the morning, and I PROMISE you that if I dont get my $200 paid back before i have to pay rent in 3 days, postmates will be held accountable, and my mother, who is a retired civil attorney, is confident that I have a very easy case.

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Loss:
$200
Cons:
  • Thiefs

Preferred solution: Full refund

User's recommendation: stay away from them

1 comment
Guest

Who has this camera footage and where were you and why is your wallet there?

Jeff W Ncl

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Verified Reviewer

Ordered food and was picked up and never delivered. Apparently the driver must have kept the food for himself.

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Ordered at east bay deli in Carnes crossroads summerville sc. Driver kept the order and never delivered to me. Restaurant said there were four drivers that came to get order.
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Loss:
$66
Cons:
  • Everything post mates does

Preferred solution: Full refund

User's recommendation: Do not use uber or postmates

Heather B Lgf

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Verified Reviewer

Because this is ***

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We didn't receive 2 of our curly fries and 2 of our breakfast meat burritos.. and they were for my sons!!! I'll never order from here again
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Loss:
$43

Preferred solution: Full refund

Joy I Gmp

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Verified Reviewer

Credit card fraud

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I spent a lot of money with Postmates, but after about a year, 2 different credit cards got stolen. My cards were used in 2 different states, within 90 days. I had to cancel those cards. Once I quit using Postmates the credit card fraud stopped. They are thieves. Stay away from them.
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Cons:
  • Thieves

Preferred solution: Apology

User's recommendation: Stay away

Deborah B Daj

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Verified Reviewer

Complant

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About an Postmate driver did communicate me, or get what I asked for when driver in store Esther brought the wrong product
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Preferred solution: Deliver product or service ordered

Fativa B

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Verified Reviewer

Driver issues

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The driver threw my food away and said it was delivered and I couldn't get my refund because of a lie she told and they keep telling me to show proof. *** I can't because it was stolen and $26.60 is crazy to not give back to someone. It's my money and I should be able to get it back. Dashers do better, please.
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Loss:
$26
Pros:
  • Will say its delivered

Preferred solution: Full refund

User's recommendation: Mary K sucks as a driver

Que D Apt

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Verified Buyer

Terrible Order

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Postmates - Terrible Order
Postmates - Terrible Order - Image 2
Postmates - Terrible Order - Image 3
I called because my order was terrible and a food safety and they hung up on me. The food was raw and not cooked and some of it was over cooked and some was even burnt. It was disgusting and the chicken had blood in it with the chicken and dumplings and the blood had leaked out into the dumplings which was disgusting!
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Loss:
$42
Pros:
  • Leisure
Cons:
  • Food safety
  • Food quality

Preferred solution: Full refund

User's recommendation: DO NOT SHOP AT PLATE ME PLEASE!

Pamala H Drb

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Verified Buyer
|

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Verified Reviewer

Good delivered cold

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Postmates - Good delivered cold
Postmates - Good delivered cold - Image 2
Original review Feb 03, 2024

Do your drivers not receive the directions we provide? Your driver was so inept she actually parked her car in the wrong location then walked all thru the apartment complex with my food without being in a warmer just a plastic bag delivering me ice cold food!

I provide exact directions right to my door but none of your drive4s don't seem to be able to read or they are not being provided this information? As much as I pay for your delivery fees and driver tips your service should be better and your driver's should have basic skills in understanding directions and not delivering cold food that's supposed to be hot!

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Cons:
  • Bad employees

User's recommendation: Don't use their drivers don't care

Denyse G Jed

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Verified Reviewer

Customer service concern

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Wen I started with postmates inever had any issue's and that was during the pandemic I don't kno if that was more care during that time but as of late and I don't kno.if I tip too much but now they don't care to check the orders or make sure u have the drinks nothing it seems like they answer my order quickly because I tip good but the past few times I've gotten wrong orders missing items no.drinks nothing n wen u call they never take responsibility n go pickup the items left n in the beginning they did so I kno it is possible I'm happy to tip but now it's about they want the money n could care less about the orders a different app I've had less problems with Doordarshan n grubhub

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Loss:
$58
Pros:
  • Convenient delivery
Cons:
  • Never receive wat i order

Preferred solution: Full refund

Owais A Gyn

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Verified Reviewer

Some fraud transactions happening through my account

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Some fraud transactions are happening through my account and I am not aware of it. I lost around 45$ and I need a refund from Postmates. Could you please check and find from which location it is happening and on what name it is ordered?
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Loss:
$45

Preferred solution: Full refund