Postmates
Reviews and Complaints
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Verified BuyerMy pizza was late and it was cold
- Late delivery and cold pizza
Preferred solution: Full refund
User's recommendation: I will not be ordering from you anymore unless I get a full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Swansea, IllinoisMy order was stone cold
User's recommendation: I will not order anymore from you unless I get a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not delivered and customer support
My driver scammed me out of my order, and I am trying to get a refund. My driver told me that he had not picked up my order, and I should cancel it.
After I refused, saying I didn't want to get charged or an order I didn't receive, he asked for the "code to cancel my order" I gave him my code and he marked my order as delivered. There is proof of this in my chats with my driver.
I am extremely dissatisfied with my experience with Postmates support. I contacted support through the app, was transferred to a person, then was told that my chat was being transferred to a higher level team and that I would get contacted within 6 to 12 hours. It has been more than 24 hours, and I have not heard back.
When I called, I was told that I was not eligible for a refund because I hadn't contacted customer support within 48 hours of placing my order. After I said I had proof that I had contacted support and was never contacted back, I was told I would be sent an email to send in that proof.
I have not been sent that email.
I want a full refund for the charge on my credit card, as well as the $25 off code I had used on the order. This experience with unresponsive customer support is absolutely unacceptable and makes me hesitant to use postmates ever again
Preferred solution: Full refund
Hope yall rot for scamming people
Preferred solution: Price reduction
User's recommendation: Don’t order from Postmates or Uber eats they suck ***
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Verified ReviewerCanceled order poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour driver stole $200 out of my wallet on camera
Hi, your driver stole 200$ out of my wallet outside of pizza hut while picking up your order. It was the pizza hut at 1840 e charleston blvd las vegas, NV, 89101
He was caught on camera stealing my money out of my wallet, and i have to pay rent where i live at a WEEKLY RENTAL and I am about to be put on the street as a direct result of your employees actions.
I am going to loose all of my posessions because the house keepers will throw them all away when they clear my room out. I have 3 kids, and a dog and nowhere for them to stay while I work.
My entire family is going to suffer emotional trauma as well as a huge monetary loss, and I am dying of cancer and can barely take care of them as it is. I am going to file a police report in the morning, and I PROMISE you that if I dont get my $200 paid back before i have to pay rent in 3 days, postmates will be held accountable, and my mother, who is a retired civil attorney, is confident that I have a very easy case.
- Thiefs
Preferred solution: Full refund
User's recommendation: stay away from them
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Verified ReviewerOrdered food and was picked up and never delivered. Apparently the driver must have kept the food for himself.
- Everything post mates does
Preferred solution: Full refund
User's recommendation: Do not use uber or postmates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause this is ***
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit card fraud
- Thieves
Preferred solution: Apology
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplant
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDriver issues
- Will say its delivered
Preferred solution: Full refund
User's recommendation: Mary K sucks as a driver
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTerrible Order
- Leisure
- Food safety
- Food quality
Preferred solution: Full refund
User's recommendation: DO NOT SHOP AT PLATE ME PLEASE!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood delivered cold
Do your drivers not receive the directions we provide? Your driver was so inept she actually parked her car in the wrong location then walked all thru the apartment complex with my food without being in a warmer just a plastic bag delivering me ice cold food!
I provide exact directions right to my door but none of your drive4s don't seem to be able to read or they are not being provided this information? As much as I pay for your delivery fees and driver tips your service should be better and your driver's should have basic skills in understanding directions and not delivering cold food that's supposed to be hot!
- Bad employees
User's recommendation: Don't use their drivers don't care
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Verified ReviewerCustomer service concern
Wen I started with postmates inever had any issue's and that was during the pandemic I don't kno if that was more care during that time but as of late and I don't kno.if I tip too much but now they don't care to check the orders or make sure u have the drinks nothing it seems like they answer my order quickly because I tip good but the past few times I've gotten wrong orders missing items no.drinks nothing n wen u call they never take responsibility n go pickup the items left n in the beginning they did so I kno it is possible I'm happy to tip but now it's about they want the money n could care less about the orders a different app I've had less problems with Doordarshan n grubhub
- Convenient delivery
- Never receive wat i order
Preferred solution: Full refund
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Verified ReviewerSome fraud transactions happening through my account
Preferred solution: Full refund
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Who has this camera footage and where were you and why is your wallet there?