Postmates
Reviews and Complaints

Reporting on a Ryan Bonnichsen an employee of yours:
He is a man that worked for your company on August 6, 2023, and is located in Titusville, FL 32780.
I've tried calling a few times, but I can't get a hold of your company. This delivery driver called the cops on my dog saying he bit him and then stood out my house for over an hour and half. He then proceeded to tell me he only called the cops bc of my attitude. I have a gate that most delivery people leave the food outside like one is supposed to legally, but this unhinged individual walked right up to my front door at the same time I was letting my dog out to go *** in his fenced in backyard and proceeded to drop my food and freeze. I wasn't even wearing pants, that's how unprepared I was for him to be there bc no one ever comes to my front door with the food bc I have signs up everywhere directing where to leave my food. He then proceeded to text me, "I think your dog bit me". I came outside and he was unhinged and appeared to almost be on drugs. Bc I didn't codle him and agree that my dog "attacked" him, he threatened to call the police. He then said he was going to call the cops on me, not bc of my dog, but bc of my attitude. His exact words. He then called the police. Then he proceeded to sit on your company's clock time for over 2 hours until the cop showed up and saw it was a tiny scratch mark and left after a 10-minute interaction with the 3 of us. The cop was almost embarrassed for him, but ordered him to go straight to the ER per procedure. He did not go to the ER to get the dog attack/bite looked at by a professional as well as get what would most certainly be needed medical attention. THEN 15 DAYS LATER AN ANIMAL CONTROL OFFICER SHOWED UP AT MY DOOR, WROTE ME 2 CITATIONS AND THEN 3 COPS SHOWED UP AS WELL ALL WITHOUT EVER MEETING MY DOG. On August 6, 2023, when this happened I also called the police bc he was scaring me by sitting outside my house for OVER THOSE 2 hours taking videos and pictures of me and harassing me as well. He also said my dog bit him on the top of his foot but, later when the officer asked him to show the two of us where he was actually bitten he lifted his right pant leg up to what would only look like a 4-day-old scratch mark. My dog now has a permanent mark on his record and if something involving him happens again he would be taken away from me. I spoke to a lawyer already and he has already agreed to take the case against him bc he didn't go get medical help and I had 2 Beware of the Dog signs up which legally protects me. I've contacted Postmates so many times about this right afterward to which I received no help still to this day. This guy also cussed at me, took pictures of me and video as well, and I was literally scared for my life bc he sat outside my house for over 2 hours. On top of that he didn't handle the coffee bag properly therefore it spilled everywhere going all over the inside of my house. Bc of him I have had to go through *** with protecting my 35 pound australian shepherd/border Collie who has NEVER bitten anyone during his 2 years of life, let alone in his own backyard. The guy needs to be suspended or fired , and I will file a suit against someone if he is not reprimanded in some way. He literally stated to my face that the only reason he called the cops was bc of my attitude. My attitude was in reaction to the fact that I was embarrassed I didn't have any pants on to begin with and I was right next to him and my dog and there was no such attack and/or bite! Either way, the employee needs help and none of your customer service numbers work but I will warn other customers about him. Also, the police advised me to go look into your protocols regarding entering gated areas with Beware of the Dog signs posted with your company bc it protects me as far as law enforcement. I have been ordering from you for years and that guy has ruined many days bc of his harassing, almost sexes like ways, regarding my behavior to a situation he was making up. If he's not fired for the penalties I have been charged with now, you will be hearing from my lawyer and I will post on all social media accounts of yours. The main was harassing me, lied about where he was bitten, there was no evidence that showed he was bitten, videotaped me at one point, cussed me out, damaged my order and has made it to where I have had to deal with animal control officers and police since that day. I was scared he was going to come back with a gun and kill me or poison my dog...he was that unhinged. A medical doctor has to sign off that he in fact received a bite from my dog to win his case and even though the police officer told him he had to go to the ER for his little "scratch", the Animal Control reports in fact confirm he did not go to the ER afterward like the cop ordered him to. This guy is unsafe for the community and I want to make sure he is no longer working for you and/or a complaint is filed with your HR department. It's your choice. Bc, this customer wants retribution for his insane antics that were completely unhinged! I will go to Twitter and Facebook next.
Answer me back!

Last night, I ordered pizza about two hours ahead of when we expected to eat and received a confirmation. I visited with the friends that I was planning to feed, and when the half hour window of the promised arrival of the pizza had passed, I consulted my order and found in my junk email a notice sent approximately half an hour earlier that my order was cancelled.

In order to find out why, I was directed to the "app", which I didn't have. When I went onto the Postmates site, there was no way to get information on my order, no way to get an explanation, no way to lodge a complaint. Today, trying to communicate to Postmates or Uber about my order, the same thing. We were very hungry and inconvenienced, cancelling our dinner because of the new logistical considerations.

No word, no explanation, no attempt to redress the lack of performance by Postmates. Uber, no better.