Erick F Tsl

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Verified Reviewer

Problem dropping off

Problem with a drop-off.i cant continuos with the next delivery
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Preferred solution: Costumer service

vernon s Rhm

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Verified Reviewer

You are blocking me from ordering

i do not want to add anything to my old order. i cannot make changes on my site.i hate the softway
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Pros:
  • Good food
Cons:
  • Cannot fix my site

Preferred solution: un block my site

Yolaunda S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Postmates took my money

They won't let u talk to anyone and they tell u to cancel then not send ur food but still charges u
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Loss:
$21
Cons:
  • No phone coustomer service which is understandable
  • Bad customer service

Preferred solution: Full refund

Julie N Kuh

I got charged for something I didn't order!

I keep getting notifications on my account for 60 some odd dollars and 45 and $50 and I didnt order anything I needed to stop and put the money back in my account as soon as possible!!!! Thank you Julie (503)312-****
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Loss:
$145

Preferred solution: Full refund

Anthonishia G

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Verified Reviewer

My order was cancelled but i was charged and need my money back

I ordered food and it was cancelled but it also charged me and didnt refund me my money back
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Loss:
$56

Preferred solution: Full refund

Daeton Xhi
map-marker Charlotte, North Carolina

I ordered food but not sure it has correct information

I NEED SOMEONE TO ANSWER THE PHONE TO GET HELP!!!!
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Adelynn Dne
map-marker Milpitas, California

Cancel order

It originally said 10 minutes now my order wont be ready for 40 I would like to cancel
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Anonymous
map-marker Charlotte, North Carolina

I did not receive my food

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I placed a order it said I was delivered but it wasn’t I don’t want that food I want my order fresh!!!
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JOANNE B Jjr

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Verified Reviewer

Didn't authorize money to be taken out of my account

$9.99 was taken out of my account buy used nobody authorized use to take any money out of my account I haven't even talked to .my name is joanne boggs my phone number is 615400**** would like my money back into my account
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Loss:
$10
Cons:
  • Been trying to contact for hours

Preferred solution: Full refund

Catherine S Tvs
map-marker Haines City, Florida

Postmates card declined

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One of your driver came to place an order ( we arent working with Postmates, but our menu is on your website) shrimp Doras and chicken parmigiano sub, his name was Keith...he paid and now the payment came back declined... Please contact me at 863588**** or caillounes@***.com
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Denise W Prl

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Verified Reviewer
| map-marker Westlake, Ohio

Fraudulent order issue

This is ridiculous that I am unable to reach someone Over the phone to verify a fraudulent order / charge . Someone needs to reach out to me ASAP in regard to this . Order # 133 . I did not place this order .
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User's recommendation: Never trust playmates service - possible fraud .

Latrice J Szl

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Verified Reviewer
| map-marker Los Angeles, California

Food was not delivered

I placed my order and when the driver got there he called me and told me the place was closed but on my postMates app it kept telling me my order would be delivered so I canceled my order and was still charged I havent spoken with anyone At Postmates and would like my money back
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Jaime M Xnl

Missing items from order

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I have missing item and the order was wrong and my drink was very watery I ordered onion ring instead I got French fries and they were very cold my sandwich was cold and I'm demand a full refund for my order
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Loss:
$20

Preferred solution: Full refund

User's recommendation: I don't know for sure?

Chiquita L Psi
map-marker Chicago, Illinois

I got a delivery and the store is closed

I got a delivery for L&G restaurant I got there and its closed I called the customer she said Im the second driver that told her that
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Dylan K Fwh

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Verified Reviewer

Refund

Ordered my food at 12:08 and Postmates could not find a driver to pick up
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Loss:
$34
Cons:
  • No customer service number to call

Preferred solution: Full refund

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