Mamie g Acr

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Didnt get my *** i order he got other stuff

Postmates - Didnt get my *** i order he got other stuff
Postmates - Didnt get my *** i order he got other stuff - Image 2
Updated by user Oct 01, 2023

The driver go food shopping for u don't get what u asked for but something else or nothing without asking u and don't get the replacement thing either so driver's suck butt

Original review Sep 24, 2023
So the driver didn't get my creamer and got the wrong cucumber. HE DIDNT EVEN ASK IF I WANTED TO replace MY CREAMER
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Loss:
$24
Pros:
  • Si far i will never use this app again
Cons:
  • Never again

Preferred solution: To get the right stuff I order

User's recommendation: He'll no don't use postmate

Nicole C Cns

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Verified Reviewer

Damaged merchandise

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They're ok overall! It's hard to contact an actual person for help. They don't always provide a refund for damaged food and damaged packages. Some of the drivers have left my food outside in the rain or have given it to my neighbors friends. They don't ring the doorbell to let you know anything. Postmates needs work.
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Loss:
$28
Pros:
  • Multiple food options
Cons:
  • Poor communication or lack there of

Preferred solution: Full refund

User's recommendation: Be careful and remember it's not the brightest people delivering your food!

Resolved
Alana S Pyx
map-marker Delray Beach, Florida

Resolved: A problem and I need to speak with someone

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I placed an order and they gave me a 30 to 40 minute time range and that was 630. Then I got a message saying it was not arriving until 840 and I wanted to cancel it but they were going to charge me for the order anyway.
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Shelby L Djq

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Verified Reviewer

Order not delivered

I placed two multiple orders and I called the restaurant and they said they have not received my order and the Postmates driver is there, and on my site it says that it was received
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Loss:
$46

Preferred solution: Deliver product or service ordered

Brenda R Dxy

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Consistent problems with refund when items not delivered!!

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Postmates - Consistent problems with refund when items not delivered!!
Using Postmates :,Food ordered from Arize breakfast cafe.in Atlanta .GA but they did not have the item but still charged me $21.50+tax. Sent me to your Postmates to App to get refund. I have been unable to do, phone call stuck in a loop. This has happened multiple times. I am stuck home with a broken foot and depend on delivery services while I cant drive. Too often the tea or desert ordered never make it. A pain to get the refund, HELP!!
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Loss:
$23
Pros:
  • Nice drivers ninety percent of the time
Cons:
  • Failure of drivers to follow delivery instructions

Preferred solution: Full refund

User's recommendation: Complain until there is a more accessible refund process.

Cody P Wty

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Verified Reviewer

Y’all suck and won’t give me my food or money bsck

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Ordered food and the restraunt never even got the order and now I cant get my money back yall suck and I wont use yall again
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Loss:
$26
Cons:
  • No food or money

Preferred solution: Full refund

User's recommendation: Don’t use postmates they suck

Nicole H Bvg

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Verified Reviewer

Wrong I am very disappointed with using postmates. My order was totally wrong I ordered a bundle deal from Whataburger which was Five Burgers five fries five drinks when my order was delivered I had o

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I ordered from the Whataburger at five fries five drinks by French fries. When the order got to me I had one Burger one fry and one drink. I was charged almost $50 for this order. I contacted Whataburger they said that Postmates had charged me almost $50 paid for the meal and gave the rest as a tip. I am very disappointed with Postmates I expect a phone call back at 539-204-**** or 918-995-**** and a refund for the food that I did not receive. Thank you.
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Loss:
$35
Cons:
  • U took my money

Preferred solution: Price reduction

User's recommendation: Never

Akira M Shg

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Did not receive order and didn’t receive a refund.

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Postmates - Did not receive order and didn’t receive a refund.
I order delivery service from Postmates for Popeyes Chicken on National Avenue in Milwaukee, Wisconsin and did not receive my order. I requested a refund and did not get one from Postmates.
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Loss:
$33

Preferred solution: Full refund

User's recommendation: Don’t order delivery service from Postmates because you might not get your order and still get charged.

Michael B Vhj

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Verified Reviewer

Order not delivered and no one will help

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I ordered a pizza last night and spent about $30 and I didnt even get my food the delivery guy literally took a picture of somone elses door. I need a refund so I can eat tonight.
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Loss:
$40
Pros:
  • Food
Cons:
  • Not getting it

Preferred solution: Full refund

User's recommendation: Be carful

Brandon K Mvb

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Poor delivery

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Postmates - Poor delivery
Postmates - Poor delivery - Image 2
Updated by user Dec 02, 2023

N/A

Original review Dec 02, 2023
Drivers should be limited to how long they can take to deliver multiple orders. Food is cold after 2 deliveries as your food sits in the passengers seat
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Pros:
  • Ease
Cons:
  • False delivery times

Preferred solution: Nothing .. just a change in policy . I understand the drivers are trying to make the most money they can but the customer is already up charged using the app and then get cold food when they make multiple deliveries on the same trip

User's recommendation: Should have a limit of how far they can travel to deliver orders before you on multiple delivery trips

Isaac T Len

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Verified Reviewer

Please help me

I mistakenly questioned a series of sales on Postmates as result they asked for more information I gave them the number of the credit card address, etc. and never heard anything back in the meantime by use of Postmates and Uber Eats was canceled. I am infirmed elderly gentleman in a wheelchair and expect deliveries of food is my only source of Getting breakfast lunch and dinner Id like to have this credit card reinstated please as soon as possible can someone please call me for additional information at 857-310-**** Im getting a bit desperate Isaac Tigrett
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Preferred solution: My credit card reinstated on postmates and uber eats please

Ellison Mds

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Verified Reviewer
| map-marker Dallas, Texas

Requested by postmate

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Postmates - Requested by postmate
chicken was always called dry it just seems like they gave me leftovers because I ordered at 8:10 PM and they close at 8:30. Poor quality food cold food on edible I would like a refund this is not a top 10 or top-five eatery the review was very misleading. They blamed it on Postmates driver and said you need to refund me, but I know the food was old and cold. It actually deserved a zero I would like my refund please
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User's recommendation: refund

Vanassa Utv

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Verified Buyer
| map-marker Parsippany, New Jersey

Received wrong medication I'm highly allergic to this one

Postmates - Received wrong medication I'm highly allergic to this one
Postmates - Received wrong medication I'm highly allergic to this one - Image 2
Postmates - Received wrong medication I'm highly allergic to this one - Image 3
Miserable eczema suffer here ordered Sarna sensitive skin got the wrong kind get the original. Im allergic to this one. Cant use it. Im miserable and itching and when I talk to them on chat on their app. She said she cant give me a refund even though you can see what I ordered and what I was brought and that it didnt match and that she would escalate it and theyd get back to me in 24 hours no I want my $25 back, or I want my freaking medicine now I get to it all the way to the doctors appointment horrible, horrible customer service
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User's recommendation: Use a different service

Shatoya Jok

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Verified Reviewer
| map-marker Los Angeles, California

Cancelled then charged

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Postmates - Cancelled then charged
Driver cancelled after he picked up a $72 Order. I was charged I made a complaint. No reply! I guess the driver was hungry!!
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User's recommendation: Don’t use Postmates

Andre C Abx

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The entire meal is so cold. No one would want to eat.Issue with my food

Postmates - The entire meal is so cold. No one would want to eat.Issue with my food
Postmates - The entire meal is so cold. No one would want to eat.Issue with my food - Image 2
I have a big issue with this meal. Today is missing the sausage and the whole entire meal is very cold. I do not want this meal at all. Please please get back in contact with me as soon as possible.
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Preferred solution: Full refund

User's recommendation: Always checking me out to make sure your mail is hot

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