Postmates
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Shelton, ConnecticutLocation switch up
Preferred solution: Full refund
User's recommendation: Make sure your the location doesn’t switch on you
Food delivered cold
- When people actually cared
- No one is there to help
Preferred solution: Full refund
User's recommendation: Don’t order it
I did not order this - turns out my daughter did. They were absolutely impossible to get ahold of to find out about this charge. She got her food - but I was totally stressed out-
User's recommendation: Don’t have a problem with them or you are in trouble
Refund on order
- Home delivery
- Cant guarantee a refund
- Cant be promised your order will be correct
Preferred solution: Full refund
I double paid on yesterday’s order
- No pros
- Bad customer service
Preferred solution: Full refund
User's recommendation: Refund money charged to account
Update my info
Preferred solution: Let the company propose a solution
Wasn’t satisfied with how they handled the order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRestaurant ignored allergy request . Order number 42EA9
Preferred solution: Full refund
User's recommendation: Watch out if someone has food allergies as this restaurant is not very ion about it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Carrollton, TexasMissing item from order
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Marcos, TexasMessed up order
Preferred solution: Full refund
User's recommendation: Do not recommend
Food stolen by first Driver
The driver Susan had already picked up my food and was heading to my house till they canceled the order an stole my food, even though I wasnt charged for any of it, it still makes me mad that your own driver would steal food. I personally enjoy using this company, but if Im afraid that my food will be taken from me then why would I continue to use this company, either something needs to be done with the driver or better Percautions need to handled more. Maybe use a code for the drivers so no one gets food stolen like me, the code would do best to the customers and will be guaranteed to get their order if not using or receiving a code for the driver then the driver shouldnt get paid till the order an code is put in an completed fully.
- This was a very easy process
- Good idea during covid
- Never brought order
- Orders are wrong and it is imposible for any resolution
- High delivery and service fees
Where's my food
User's recommendation: Use with caution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t get 1 of the plates and many things missing
Preferred solution: Price reduction
Food was not received
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marysville, WashingtonMissing food
- Delivery on a rainy day
- Charge is high
- Missing items
- Didnt call to make sure the right house
Preferred solution: Price reduction
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