Mirta A Quu

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Verified Buyer
| map-marker Newark, New Jersey

Never got delivery package

Postmates - Never got delivery package
My package was never delivered to 42 Jackson St. Newark, NJ 07105. I checked everywhere and the houses next to me there was no package. Next time, ring the bell. Or call 908956****. The delivery man didn't take any photos of the delivered package. That would've helped. Obviously he delivered the package at the wrong house!
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User's recommendation: Not to use postmates uber!

Christopher S Ssi
map-marker Indianapolis, Indiana

Wrong order

I ordered a pizza from Aunt Polly's here in Indianapolis with a request for no sauce on the pizza and was included in the notes for special requests. I proceeded to get a pizza with sauce. I would like a refund for my order.
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ruth m Czt

Order issue unresolved

Postmates - Order issue unresolved
I ordered $45 of food and half of the order was wrong and i only got a $2.47 refund. I was hoping to reorder the burgers that came plain but less than $2.50 is not enough to do that.
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Loss:
$16
Pros:
  • Cheaper delivery and more options
Cons:
  • Orders have been messed up a few times

Preferred solution: Full refund

Leilani M Yod

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Verified Reviewer

Poor quality of food and no communication.

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Postmates - Poor quality of food and no communication.
Poor quality of food and not able to contact anyone to help resolve it. Also, original order cancelled without alerting me.
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Loss:
$10

Preferred solution: Full refund

Azelia Hcc

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Verified Buyer
|

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Verified Reviewer
| map-marker Las Vegas, Nevada

About an unauthorized charge

Postmates - About an unauthorized charge
I tried to place an order for $60 and it would not go through but instead there is a charge on my card for $42.72. Please remove this charge
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User's recommendation: Don’t use Postmates

Ashley M Xvt

They scammed me out of 33.39 $

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I ordered my food over 30 dollars I never received my food when I called the driver back they turned of their phone postmate your a scam
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Loss:
$33
Cons:
  • You are charged but get no service

Preferred solution: Full refund

User's recommendation: Do not use postmate

Casey W Ihv

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Verified Reviewer

Wrong order

I ordered food from a restaurant on Postmates very far away and when I get home and open the bag the order is completely incorrect. I tried finding a phone number for Postmates but was unable to. I instead found an email and chat. I submit multiple messages and when I finally got a response, they told me my order was ineligible for any credit or refund. Now I'm just out $35?
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Loss:
$35

Preferred solution: Full refund

Kristine B Vqt

Left wrong order

They left someone elses order. I want a refund!!! I ordered soup and salad. They delivered two hamburgers and fries!!!
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Not possible

Anonymous
map-marker Madison, Wisconsin

Order not received and no driver for order

We never received our food but were still charged for it. When I contacted the restaurant they said that the payment through the app failed so they didnt accept but I see in my bank account that I was charged and nothing on my end in the app shows that there was a problem with payment.
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Angela J Ihz

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Verified Reviewer
| map-marker Atlanta, Georgia

Took my money and cancelled order

My mentally challenged daughter placed an order and I cancelled it within 3 minutes, and after taking more than $25 out of my account I can't get that money refunded and I'm disabled and can't afford that money. I would like my money back. I have no money or food.
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User's recommendation: Don't use Postmates, they don't even have to common decency to have a working customer service number.s

Anonymous
map-marker Los Angeles, California

Promo didn't apply

Postmates - Promo didn't apply
Postmates - Promo didn't apply - Image 2
I pay 44.04 . And it was 14.04 with the prom. The prom 30 off on 35. Didn't apply. So I thinks is not good
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John C Gwy

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Verified Reviewer

Orders

My complaint is, the restaurant who makes the food should be able to see Postmates orders ? I called the two closest restaurants to check on one order. They both said they did not see my name on any orders ? I did get the order though! How can they not see the orders ? I also think the customer should be able to send a message to the restaurant. My father is 86 years old and does not want any spicy or hot food. How can I put a message stating please no hot or spicy food ? Please get back to me, maybe I am missing something ?
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Pros:
  • Delivery of food
Dalisa J

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Verified Buyer
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Verified Reviewer

Wrong order

Postmates - Wrong order
Postmates - Wrong order - Image 2
On Postmates I ordered a Blue Raspberry Fanta from Mc Donalds and they Brung me back a Coke Blue Raspberry instead which is odd to me since there wasnt a button on that order I called Mc Donalds about it and they said I have to make a report about this, I just want a refund for my Medium size drink the receipt does Say Coke blue Raspberry Fanta on it which is Very strange to me.
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Loss:
$2

Preferred solution: Full refund

User's recommendation: Always report to post mates for issues

Anonymous
map-marker Dallas, Georgia

Missing food

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They didn't offer a refund for missing items from my order. The driver didn't answer call either so money just wasted.
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Sana S Rck

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Verified Buyer
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Verified Reviewer

Poor quality

Postmates - Poor quality
first of all I ordered again and the the rice in the platters are too less in quantity and bbq are so much spicy that was not worth eating I am ver disappointed from Nazs halal.
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Loss:
$42
Pros:
  • Post mates are very good fast and quick service
Cons:
  • Quality of food should be better

Preferred solution: Full refund

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